Quality Management/Audit Specialist

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Quality Management / Audit Specialist is responsible for ensuring quality standards and procedures are implemented and maintained across an organization. This role involves developing and implementing quality management frameworks, conducting audits and inspections to assess compliance, and driving continuous improvement initiatives. The Quality Management / Audit Specialist works closely with cross-functional teams, leadership, and external stakeholders to ensure adherence to quality standards and drive operational excellence.
Key Responsibilities:

• Quality Management: Develop and implement quality management frameworks, policies, and procedures to ensure adherence to industry standards and best practices. Establish quality metrics and benchmarks for performance evaluation and drive continuous improvement efforts.
• Compliance Audits: Conduct regular audits and inspections across departments and processes to identify non-compliance with quality standards, regulations, and company policies. Prepare audit reports detailing findings, recommendations, and opportunities for improvement.
• Process Improvement: Identify areas for process improvement and develop strategies to enhance operational efficiencies, reduce errors, and minimize waste. Collaborate with cross-functional teams to implement process changes and monitor their effectiveness.
• Documentation and Reporting: Maintain accurate and up-to-date records of quality audits, findings, and corrective actions. Generate reports on quality performance, trends, and compliance status to senior management and stakeholders.
• Training and Awareness: Develop and deliver training programs to ensure employees are aware of quality standards, procedures, and compliance requirements. Provide guidance, support, and coaching to staff members to promote a culture of quality excellence.
• Supplier and Vendor Management: Collaborate with procurement teams to evaluate and select suppliers and vendors based on quality criteria. Conduct quality audits on external partners and ensure adherence to contractual quality requirements.
• Regulatory Compliance: Stay up-to-date with relevant industry regulations and standards. Ensure organizational compliance with applicable laws and regulations, including ISO standards and other quality certifications.
• Corrective and Preventive Actions: Identify and recommend corrective and preventive actions to address quality non-compliance. Track and monitor the implementation of corrective actions to ensure effectiveness and closure of non-conformities.
• Risk Management: Identify potential risks and vulnerabilities that may impact quality standards and work with stakeholders to develop risk mitigation strategies. Assess and monitor risks associated with quality management processes and systems.
• Stakeholder Engagement: Collaborate with cross-functional teams, departments, and external stakeholders to promote a culture of quality excellence and ensure alignment with organizational goals and objectives.

Qualifications and Skills:

• Bachelor's degree in Quality Management, Business Administration, or a related field. Master's degree or relevant certifications (e.g., Six Sigma, ISO Lead Auditor) is a plus.
• Proven experience in quality management, quality audits, and process improvement initiatives.
• Strong understanding of quality management principles, standards, and best practices, such as ISO 9001.
• Experience in conducting quality audits and inspections, and preparing detailed reports and findings.
• Knowledge of relevant industry regulations and compliance requirements.
• Proficiency in using quality management software and tools.
• Analytical mindset with excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Ability to work independently and as part of cross-functional teams.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Continuous improvement mindset with a focus on driving operational excellence.
• Familiarity with relevant technologies and tools, such as data analysis and visualization software, is an advantage.

Note: This job description serves as a general overview of the role of a Quality Management / Audit Specialist and may vary depending on the organization's specific requirements and industry.
Location:
On-site -Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.