Quality Management Specialist - North Fl

Quality Management Specialist

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from three comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with life's challenges, and the demands of work/life balance.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan.
• Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program. Employees can earn three additional PTO days per plan year by simply participating.
• 401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services of North Florida is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary

Conduct quality case management reviews of the Case Management Organizations to ensure compliance with applicable state and federal regulations and program objectives. Review and evaluate performance regarding fulfillment of contract obligations. Determine quality of care and reports results to oversight groups. Investigate and report on client complaints and incident reports.

This position is unique in that it also serves as a position in assisting as a back-up Foster Care Referral (FCR) Specialist. The FCR Specialist is responsible for investigating Special Conditions Reports known as Foster Care Referrals as it pertains to children involved in case management services from either a case management or licensing perspective. Foster Care Referrals are concerns reported to the Hotline related to the care provided to a child in an out of home placement with a relative or non-relative, or concerns related to a child's safety, permanency, or well-being for families under protective supervision that do not meet the criteria for acceptance of a report of abuse, abandonment, or neglect. These referrals may include placement disruptions and case plan or safety plan violations. The intent is to provide notification to the child welfare professional to reassess the child's safety, permanency, and well-being. These referrals may include situations involving the removal caregiver which impact the child's safety. This position will make recommendations regarding corrective actions for relative and non-relative caregivers or actions needed by case management to resolve any identified concerns.

Job Duties

• Conduct quality case management case reviews which include but not limited to pre and post case consultations as it relates to the Life of Case Reviews, Special Project Reviews and CFSR/PIP case reviews.
• Analyze reports and assist in monitoring data integrity and report to the Director of Quality Management
• Assist in determining compliance with contractual requirements and assist in providing training to improve performance.
• Process incident reports entered Mindshare and the DCF systems as required per FSS OP and DCF Guidelines.
• Conduct investigations into client complaints and assist in the review, research, and tracking of incident reports. Additionally, participate in conflict resolution.
• Assist the Case Management Organizations in quality improvement planning to ensure compliance with applicable state and federal regulations and program objectives.
• Perform other duties. Assisting as a secondary Foster Care Specialist.

Minimum Qualifications

• Requires a Bachelor's degree from an accredited college or university, focus in social services or a related field is preferred. A Master's degree from an accredited college or university can substitute for one year of experience.
• A minimum of three years of experience working with dependent, emotionally disturbed or high-risk children and their families.

Schedule & Hours

• Mon-Friday 8:30am-5:00pm

Family Support Services team members follow 5 core values:

Partnership:At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.

Excellence:FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.

Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.

Compassion:We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.

Equity:Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.

FSS provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If accommodation is needed in order to participate in the application process, please contact the Human Resources department at FSSHRDepartment@fssnf.org for our Duval and Nassau counties.