Quality Control Supervisor

Quality Control Supervisor

Opportunity Overview
Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America’s most iconic chains to bring people together to celebrate life’s sweetest moments!

Dessert Holdings is looking for a Quality Control Supervisor to join our team based in Kennesaw, GA. This individual will coordinate quality activities and provide leadership to ensure an effective food safety and quality management system is maintained. Provide technical support with an emphasis on customer expectations, continuous improvement opportunities, and productivity requirements. This position is responsible for supervising QC personnel.

EXPECTED SKILLS:

• Team leadership abilities and people skills that will facilitate the completion of goals and objectives.
• Strong analytical and mathematic abilities.
• Must be detail-oriented with strong organizational skills.
• Able to interact in a dynamic team environment while displaying tact and diplomacy with peers and management alike to achieve company goals and objectives.
• Reliable and flexible in order to meet the demands of the business.

KEY RESPONSIBILITIES:

• Coordinate and review daily activities of QC Technicians and provide guidance regarding quality and food safety issues.
• Coach, train, and support the QC team to support business growth.
• Implement and maintain compliance with current policies, customer requirements, and FSQMS procedures.
• Investigate and follow up on consumer and customer complaints.
• Oversee product inspection and lab testing procedures.
• Maintain inventory of QC/lab supplies and coordinate training from suppliers or new equipment purchased.
• Responsible for creating sampling plans based on risk, interpreting results, and providing final dispositions based on statistical analysis.
• Support the execution of internal and third-party audits (e.g., customer, regulatory, GFSI, etc.) and participate in inspections; analyzing the results and deficiencies found.
• Provide technical support for any new product development to ensure procedures are effective to optimize quality and shelf life.
• Assist with the activities of the company hold, trace, & recall program. Responsible for summarizing Hold reports.
• Ensure that all products for release meet all microbiological/ analytical testing and manufacturing specifications.
• Provide technical support and communicate with all functional departments (production, maintenance, sanitation, etc.) to resolve quality and food safety issues.
• Provide support to customer requests related to food safety, quality, and customer support portals.
• Keep informed on current trends, developments, and technology, regulatory issues, customer requirements, and other significant issues related to our business; inform management as needed.
• Lead/Support technical training initiatives.
• Participate in continuous improvement activities, meetings, committees, seminars, and training events as required.
• Serve as backup to the Quality Manager.

EXPERIENCE PREFERRED:

• 2 or more years in a food manufacturing environment.
• Supervisory or Team lead experience.
• Certificate of training and actual experience in HACCP.
• Experience in GFSI schemes (Global Food Safety Initiative) including SQF or BRCGS and quality management systems.
• Experience with Sanitation principles, processes, and evaluation is an asset.
• Very good analytical, problem-solving, and decision-making skills.
• Good communication and interpersonal skills.
• Solid computer skills – Microsoft Office, manufacturing/quality databases.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Office and manufacturing environment, including warehousing and freezing storage.
• Able to lift, push, and pull 50+ pounds and stand for hours at a time.

About Dessert Holdings

Dessert Holdings is North America’s fastest-growing premium dessert company, recognized for providing retail and foodservice customers with chef-inspired, innovative desserts made with real ingredients, a flexible and low-cost supply chain, and best-in-class service. The company is a collection of premium dessert companies and brands: Steven Charles, The Original Cakerie, Lawler’s Desserts, Atlanta Cheesecake Company, and Dianne’s Fine Desserts. Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across eight manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.

Dessert Holdings company (Lawler's Desserts, Atlanta Cheesecake Company or The Original Cakerie) is an Equal Opportunity Employer. It is our policy to abide by all federal and state laws prohibiting employment discrimination; therefore, Dessert Holdings company (Lawler's Desserts, Atlanta Cheesecake Company or The Original Cakerie) does not discriminate on the basis of race, color, sex, age, religion, national origin, military status, pregnancy, or disability or any other characteristic protected under applicable federal, state and local antidiscrimination laws.