Quality Control Specialist

Reviews and reports on system processes and products developed by Management in accordance with the organization’s quality standards. Provides recommendations to Management on ways to improve or enhance processes and systems developed as a result of reviews. Provides technical assistance to staff as appropriate/directed by Management; Attends staff training to determine effectiveness in how it’s delivered, staff comprehension, and attendance; Attends trainings, conferences, webinars, etc. to learn Federal/State expectations and best practices.

DUTIES AND RESPONSIBILITIES:

1. Adheres to the mission of SERCO.

2. Assists in evaluating current procedures and practices for accomplishing program objectives. Develops and implements alternative methods for improvement of goals and objectives.

3. Works with program operations team to establish standards of excellence using qualitative and quantitative methods.

4. Identifies best practices in centers operated by SERCO and communicates findings to SERCO management as well as throughout the SERCO network.

5. Provides step-by-step written and oral guidance for achievement of excellence in the selected areas.

6. Conducts or arranges on-site training as needed.

7. Ensures that reliable resources and information is disseminated to staff.

8. Assists in developing action plans when appropriate.

9. Submits site and weekly reports in support of Child Care program operations goals and objectives. Assists in compiling reports.

10. Performs other work related duties as assigned.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Excellent oral and written communications skills. Bilingual preferred (English/Spanish).

2. Excellent basic math skills.

3. Knowledgeable of workforce service programs, human capital management strategies, talent and skills assessment programs, employee training and human resource training, staffing industry experience.

4. Knowledge of relevant federal, state and local regulations affecting Child Care Services operations.

5. Knowledgeable of business practices, administrative procedures and personnel development.

6. Knowledge of computer software, data systems and program reporting.

7. Extensive knowledge of Child Care, TWC and workforce related programs.

8. Must be able to travel within the service area

EDUCATION AND EXPERIENCE:

1. Graduation from an accredited four-year college or university with major course work in social work or a related field in generally preferred.

2. An equivalent combination of experience and education may be substituted for degree.

3. Experience in social work, counseling, career planning, placement, or related field.

SPECIAL REQUIREMENTS:

1. Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.

2. Must have access to reliable transportation in order to travel within service area.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.

2. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.