Quality Control Specialist

QUALITY CONTROL SPECIALIST, MIT Federal Credit Union (MITFCU), to perform Quality Control reviews on a sample of new member and share product applications, additional accounts for existing members, new joint memberships, name and ownership type changes, personal loans, real estate loans, ATM/debit card and check orders, wire transfers, IRAs, address changes, deceased members, trust accounts, and closed memberships.  Will perform control review of wire transfer function to ensure adherence to regulations, policies, and procedures; ensure quality, accuracy, and completeness of system information and adherence to policy, procedure, rules and regulations on reviewed documents; create and maintain Quality Control reports tracking documents reviewed, employees involved, error quantity and type, implemented resolutions, follow ups, and resolution dates; communicate with managers about unresolved errors; provide recommendations for improvement on reported items, trends, system updates, and any other issues identified; calculate and report on error ratio and identify trends; partner with managers and training staff to identify possible process improvement methods and help develop policies/ procedures; assist with the collection and organization of materials needed for internal and compliance audits; prepare materials and train staff to assist with Quality Control functions during membership drives; provide support for compliance department in all functionalities where needed; utilize opportunities to present and/or refer current and potential members to the MITFCU’s products and services; and demonstrate knowledge of BSA/AML policies and procedures and implement as necessary in daily activities.