Quality Assurance Specialist

SUMMARY:
The QA Specialist will conduct and coordinate quality production for unloading, receiving, encoding, sorting, staging and loading. Assist and train employees; coach employees to ensure the correct standard operating procedures are followed
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Audit sacks and carts for mis-sorts; check gaylords for misroutes, wrong placards and wrong container IDs; package labels for print quality and track back to origin terminal or encode station for correction
• Perform orientation and training for new employees assigned to department; assist supervisors and management staff with people development; inform Supervisor/Manager of the status of Encoders- and Sorters-in-training
• Demonstrate "Best Practices" for employees; assist employees, provide direction; coach sorters and runners when exceptions are discovered; apprise supervisor of any issues that may occur
• Demonstrate and work with employees to move product through each step of the process flow
• Conduct periodic pre-shift communication meetings regarding quality to provide tips and increase quality awareness
• Identify sort and quality issues and communicate to the Supervisor or Manager to take corrective action
• Create and maintain the daily recap report of identified errors; review with Supervisor or Manager
• Identify most help needed areas and report to Supervisor or Manager for quality enhancement
• Print head quality, mislabels, oversize markup, correct work order, correct product type
• Essential duties are not necessarily exhaustive and may be supplemented or otherwise revised by DHL at its sole discretion

EDUCATION AND/OR EXPERIENCE:

• High School or equivalent training and/or least 6 months related experience preferred

REQUIREMENTS/SKILLS:

• Ability to read, write and speak English
• Read work orders, tickets, receiving, BOLs, graphs, logs, schedules, verify zip code numbers
• Observe and read gauges, instruments, dials to determine operating processes and procedures
• Identify and list production data such as quantities, PPH, and operating calculations
• Prepare detailed records or reports such as receiving reports, operating logs, quantities
• Estimate speed of moving objects
• Inspect, examine and observe for obvious product or equipment defects easily and not easily identified
• Understand standardized math processes
• Plan and schedule movement or flow of materials or products
• Plan own work activities and plan and direct work activities of others
• Work with minimal supervision; under pressure and on several tasks at the same time
• Understand, plan and perform a sequence of diversified operations where standard methods are available

PHYSICAL DEMANDS:

• Frequently lift/push/pull mail and parcels weighing up to 50 pounds
• Frequently observe and determine the levels of productivity and output of personnel
• Frequently communicate with departmental personnel to assign, lead and coordinate work activities and ensure production standards are met
• This is a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce Solutions, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY