Quality Assurance Specialist

The Quality Assurance (QA) Specialist is responsible for establishing a complete Quality Assurance program that not only safeguards quality but also fosters a culture in which all employees are actively engaged. The Quality Assurance (QA) Specialist will be responsible for assessing quality, efficiency, productivity, and proposing measures to correct or improve Comfort Medical's order to cash operations.   

Major Areas of Accountability

• Assist in defining and developing quality program status indicators and performance measurements. 
• Create and maintain Quality Assurance standards, scorecards and procedures (SOP) for the Order to Cash team in accordance with all Comfort Medical policies and values.
• Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions
• Document Quality Assurance activities with internal reporting and audits
• Identify training needs and take action to ensure companywide compliance
• Provide trend analysis on quality issues and performance metrics. 
• Lead and support the audit processes including planning, preparation, execution,  
  reporting results, and remedial work plans. 
• Coordinate deviation and non-conformance processes and ensure corrective and preventive actions 
  address fundamental causes. 
• Ensure appropriate competency levels are maintained. 
• Continuously improve knowledge of customer expectations and risk management. 
• Other duties as assigned.

Essential Qualifications

• High school diploma or equivalent
• Minimum AA/AS preferred or equivalent experience
• Proven work experience as a Quality Assurance Specialist or similar role
• Highly motivated, detail and results oriented with strong execution, organization, and administrative experience.
• Working knowledge of tools, methods and concepts of Quality Assurance
• Good communication skills and hands-on mentality
• Excellent data collection and analysis skills
• Language: Fluent in English. 
• Fluency in technical and common office software
• Willingness and ability to travel, including overnight - up to 10%
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
   

Required Knowledge, Skills and Abilities

• Highly motivated, detail and results oriented with strong execution, organization, and administrative experience.
• Basic knowledge of using Veeva and MS Office is an advantage.
• A self-motivated individual that thrives in an environment characterized by growth, change and opportunity, and has the potential to grow beyond the current role.
• Experience in the field of Medical Devices including Revenue Cycle Management.  Preferred experience in Durable Medical Equipment.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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