Quality Assurance Specialist

OVERVIEW

The Quality Assurance Specialist is responsible for providing technical assistance, ensuring quality and continuity of services, utilizing the program’s database to ensure compliance with the Office of Refugee Resettlement (ORR) and USCRI policies and procedures, and ensuring efficiency of record keeping practices. This position reports to the Senior Quality Assurance Manager.

DUTIES AND RESPONSIBILITIES

• Provide administrative support to the HS/PRS Quality Assurance team, including but not limited to, data entry, reporting, research, and logistical support;
• Conduct Quality Assurance activities such as client and personnel file reviews;
• Conduct Quality Assurance phone calls with former/existing clients to ensure quality and continuity of services;
• Responds to routine requests for data, case information, and database support;
• Monitor data accuracy using client documentation and databases, tracking information relevant to Quality Assurance and compliance monitoring;
• Retrieve, assemble, and compile information from electronic files in response to administrative requests or other inquiries;
• Collects, analyzes and tracks data to ensure compliance and implementation of best practices;

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

REQUIREMENTS

• Bachelor’s degree in social work or equivalent with 1-2 years’ experience in child welfare is required;
• Experience in program evaluation and Quality Assurance highly preferred;
• Excellent organizational, verbal, written, and interpersonal communication skills;
• Strict adherence to time frames, policy and procedure;
• Ability to prioritize duties and multi-task in a fast-paced environment;
• Excellent organizational, verbal, written, and interpersonal communication skills;

• Must have a valid state-issued driver's license;
• Covid-19 vaccination card mandatory;
• High proficiency in Microsoft Office, specifically proficiency with Excel is required;

• Ability to work well independently and in a team;
• Fluency in Spanish is required;
• Candidate must demonstrate a commitment to comply with mandatory state reporting requirement for child abuse and neglect;
• Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people;
• Candidate must pass a criminal background check that includes past history of conviction of child and sexual abuse;
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.

• Satisfactory completion of USCRI’s Orientation and Training;
• Satisfactory completion of ORR required trainings upon hire and on an annual basis; and
• Complete additional training as identified by supervisor or Human Resources.

• Use of manual dexterity, tactile, visual, and audio acuity;
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands;
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).