Quality Assurance Manager

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Quality Assurance Manager reports to the Vice President of Engineering and leads full-time and contractor team members across the globe.

In this role you will enhance the overall product quality and engineering processes of our current and future booking and transaction platforms while collaborating with cross-functional leadership teams, vendors, and our customers.

Your Impact

• Lead, coach, mentor, manage, train, and coordinate the skills and efforts of Quality Assurance team members, and be a culture and core values carrier for your team.
• Lead the development of testing strategies and perform hands-on testing including Integration, functional, stress, performance, accessibility, and compatibility testing of APIs, UI, and web-based products across various browsers and OS platforms.
• Effectively collaborate and communicate with Product, project managers, customers, and other stakeholders in a fast-paced Agile environment.
• Manage and support various test environments to ensure proper configuration and availability.
• Build a performance- and accountability-driven team culture while defining QA KPIs, team vision, goals, and strategy.
• Recommend, implement, and maintain infrastructure tools and non-production environments to support uninterrupted QA testing by internal and external stakeholders.
• Champion and lead the growth of an efficient test automation suite using Selenium, Jenkins, and other modern software development tools.
• Use data, business cases and industry knowledge to communicate with your team, peers and leadership and infuse relevant thought leadership into all planning discussions.

• Actively participate and contribute to all employee engagement and performance management initiatives, both org-wide and team specific.

What you bring to the table

• 2-3 years of experience leading, managing, and mentoring high-performing Quality Assurance teams distributed across time zones.
• Bachelor's degree or higher (or equivalent professional experience), with 5+ years of experience building testing strategies, test plans, and test cases of web-based applications including API testing.
• Previous experience in building and leading web and platform testing, security testing, i18n, l10n, accessibility testing of API and web GUI.
• Previous proven experience building and leading automation test suites for web applications and APIs using tools like Selenium, Jenkins, Jmeter, TestRails, etc.
• 2-3 years of experience working on cloud platforms like AWS, GCP, and Azure.

• 3+ years of experience working in a fast-paced Agile environment, collaborating with cross-functional stakeholders and directly interacting with customers.

Bonus points

• Experience testing travel-based products and platforms like air, car, and hotel booking tools, engines, and suppliers.
• Experience with AWS and other observability tools like CodePipeline, CloudWatch, DataDog, etc.

• Experience with security compliance testing, fraud detection, and vulnerability testing.

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.