Quality Assurance Manager

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.

Newtek's and its subsidiaries' business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.

Newtek Bank, N.A. is looking to add a Quality Assurance Manager to its team.

The Banking Quality Assurance Manager plays a critical role in ensuring the quality, compliance, and efficiency of banking operations. This position involves overseeing quality control processes, implementing standards and procedures, conducting audits, and providing guidance to ensure adherence to regulatory requirements and organizational policies. The Banking Quality Assurance Manager collaborates closely with various departments within the bank to identify areas for improvement and implement corrective actions to enhance overall operational excellence.

Essential Functions & Responsibilities:

• Develop and implement Quality Assurance policies, procedures, and guidelines to ensure compliance with regulatory standards and best practices.
• Establish metrics and benchmarks to assess the quality and efficiency of banking operations.
• Monitor and evaluate processes,and transactions, to identify areas for improvement and ensure adherence to quality standards.
• Conduct regular audits and reviews of banking processes, documentation, and systems to verify compliance with legal and regulatory requirements.
• Coordinate with internal and external auditors to facilitate audits and address findings promptly.
• Stay updated on changes in regulations and industry trends to ensure that Quality Assurance practices remain current and effective.
• Identify potential risks and vulnerabilities within banking operations and develop strategies to mitigate them.
• Collaborate with risk management teams to assess the impact of quality control issues and implement preventive measures.
• Investigate incidents of non-compliance or quality lapses and recommend corrective actions to prevent recurrence.
• Provide training and guidance to bank staff on Quality Assurance protocols, regulatory requirements, and best practices.
• Analyze data and performance metrics to track key quality indicators and identify trends or patterns that may impact operational efficiency.
• Prepare reports and presentations summarizing Quality Assurance activities, findings, and recommendations for management review.

Knowledge, Skills & Abilities:

• 5+ years required in managing a a Quality Assurance team.
• Strong understanding of banking regulations,deposit products, compliance requirements, and industry standards.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization.
• Detail-oriented with a commitment to accuracy and precision.
• Demonstrated leadership abilities and the capacity to drive change and foster a culture of quality and excellence.
• Ability to multi-task and prioritize to meet time-sensitive deadlines.
• Enthusiastic and positive attitude with a desire to help others.
• Excellent skills of Microsoft word, Excel and Powerpoint.

Education & Certification Requirements:

• College degree from a two-year or four-year program with a concentration in business administration, finance, or a related field.
• Professional certification (e.g., Six Sigma, Quality Management) preferred

Salary Range: $90,000 to $120,000

NewtekOne is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.