Quality Assurance Manager

Develop key elements of an ISO-0991 Quality Management System. Create strategic,

SOPs that document Control, Change Control, CAPA, Claims (Complaint) Management,

Incoming (receiving) Inspections, Internal Audit Training, and Handling of Non-

Conforming. Materials

Revise, improve and assume ownership of WP Claims process by building relationships and

developing communication channels with all stakeholders to provide a timely resolution and

documentation of claims. Provide total cost of claims, to include non-product claims. Provide

world-class responsiveness to customers while adhering to guidance and input from sales.

Provide detailed summary of claims monthly to senior leadership, as well as YTD statistics.

Lead claims investigations with the goal of data-driven and timely feedback to customers.

Orchestrate communication and cooperation between departments. Provide effective,

communication with customers and manage customer scorecards.

Develop department-specific training program for facility. Training should focus on

department control plan and SOPs (Document Control). Training to include but not limited to

effective evaluation specific to each task. Training to documented, recorded, and

maintained by QA. Write controlled and formatted SOPs where required by the

organization. Provide documented training for each.

Perform duties as WP Technical Representative to the Tile Council of North America,

(TCNA).

Perform duties as company focal point for compliance programs, to include Green Squared

EPD (Environmental Product Declarations) and PTCA Certifications.

Lead or participate in special projects as required to include but not limited to: Plant 5S.

project. – Report prepared and presentation delivered. Quality College (With Technical

Director) – 6 presentations delivered. Manager Training – Employee Engagement

Presentation.

• Lead a team of quality control inspectors or analysts.
• Ensure that Quality Assurance policies and procedures are being followed by the production department.
• Ensure compliance with industry standards.
• Conduct audits, and inspection of products, processes and procedures.
• Investigate and resolve customer complaints.
• Analyze data to improve quality.
• Train and educate team members on improvements for quality and best practice.
• Prepare monthly reports to management.

Preferred: BA degree or equivalent degree from an accredited college or university.

Must be proficient in MS applications

Minimal travel will be required.

Office are hours are typically 8a-5p (CST) M-F, however may very depending on workload.