Quality Assurance Lead

• Pay Rate: $22.00/hour
• Day Shift - Monday-Friday
• Climate-Controlled Warehouse

At WineDirect we offer a full range of Direct-to-Consumer services to wineries, including ecommerce, point-of-sale and order fulfillment. We have one clear goal, and that determines our focus each and every day – to be The Winery's Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our customers. Our employees are friendly, passionate, hard-working, and most of all FUN!

We are seeking an energetic and highly motivated individual to fill a key position on our Operations team, as a Quality Assurance Lead at our Glenwillow, OH location.

As a Quality Assurance Lead, you will oversee the QA area, ensuring each order is packed to specifications established by our clients. You will be leading a team of 8-10 individuals to ensure picked orders are packed timely and accurately.

What you will be doing:

• Implement and enforce policies and procedures for packing area

• Manpower planning based on daily, weekly, monthly forecasted volume

• Organization of the packing stations area

• Ensure feedback for order mis-picks is relayed to appropriate picking areas

• Track and measure packing productivity

• Ensure appropriate orders are packed to meet various carrier pickup schedules based on delivery type

• Work closely with Inventory Control and Control Desk to resolve problem orders

• Ensure your team has all the needed tools to complete daily workload

• Training and re-training of packing employees as needed

• Provide excellent customer service

Who you are:

• Must have a high school diploma

• Minimum 2 years of relevant experience working in a warehouse and/or logistics setting or 3 years of experience leading a team of employees

• Excellent communication skills, verbal and written

• Attention to detail

• Ability to multitask

• Advanced computer proficiency

• Experience working in a direct-to-consumer environment preferred

Why WineDirect:

• You will have the ability to transform the wine industry by facilitating wineries ability to sell their products globally

• You'll get to work with and support a stellar group of people who work together to care for our clients and their customers

• You'll be empowered to make decisions, both to get the job done and to further your career

• We have a competitive compensation package including medical, dental and vision coverage as well as Life, Long Term Disability and AD&D at no cost to the employee and a matching 401(k) plan.

WineDirect is an Equal Opportunity Employer.