Quality Assurance Improvement Manager

Quality Assurance Improvement Manager
We are seeking a highly skilled and proactive Quality Assurance Improvement Manager to join our dynamic team. As the Quality Assurance Improvement Manager, you will play a pivotal role in monitoring and enhancing the overall Quality Assurance processes within our organization. If you are passionate about driving continuous improvement, ensuring customer satisfaction, and minimizing quality costs, we invite you to apply for this exciting opportunity.
Key Responsibilities:
- Customer Complaint Analysis:
- Monitor and analyze customer complaints, developing action plans to address identified issues.
- Service Delivery Collaboration:
- Work closely with the service team to ensure Quality Assurance is seamlessly integrated into all aspects of service delivery.
- Audits and Inspections:
- Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.
- Training Programs:
- Develop and deliver training programs to educate employees on Quality Assurance processes and procedures.
- Cross-Functional Initiatives:
- Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.
- Industry Trends and Development:
- Keep up to date with industry trends and developments to continuously improve Quality Assurance processes.
- Supplier Inspections:
- Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.
- Quality Engineering:
- Collaborate with suppliers as a quality engineer to develop and implement corrective and preventive actions for identified quality issues.
- Field Investigations
- Visit dealerships and sales locations to investigate and identify specific instances of customer complaints, working to identify root causes.
- Metrics and KPIs:
- Develop and maintain quality metrics and Key Performance Indicators (KPIs) to track progress and drive continuous improvement.
- Technical Service Bulletins (TSB):
- Check the field’s TSB and create its own TSB once the field campaign is determined.
- **Reimbursement System:
- Implement a reimbursement system and link it with warranty information to obtain warranty cost due to failures provoked by suppliers.
- Field Analysis and Resolution:
- Maintain and improve quality performance in every area through field analysis and process resolution.
- Root Cause Analysis:
- Lead the analysis in parts, vehicles, and materials to obtain root cause results.
Qualifications:
- Bachelor's degree in a relevant field; advanced degree preferred.
- Proven experience in Quality Assurance, preferably in the automotive industry.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Knowledge of industry standards and regulations.
If you are ready to contribute to a culture of excellence and drive impactful change, we encourage you to apply for the Quality Assurance Improvement Manager position. Join us in our commitment to delivering top-notch quality and customer satisfaction.
[Apply Now] SoutheastZing@ZingRecruiting.com