Quality Assurance Engineer, It

First Book has a mandatory Covid-19 vaccination policy (medical and religious exemptions permitted)

About First Book:

First Book (https://firstbook.org) believes that education offers children the best possible path out of poverty. Since 1992, First Book has distributed more than 200 million books and educational materials to children from low-income families. Reaching 5 million children from birth to age 18 annually, First Book has built the country’s largest and fastest growing network of educators serving kids in need. Today First Book reaches over 525,000 educators nationwide with an additional 750 joining every week. In addition to our work in the United States, First Book also distributed books to children in more than 30 countries last year. 

A recognized leader in social enterprise, First Book harnesses the power of the private sector to advance social change. First Book has also been highlighted for its innovation and impact by the Schwab Foundation for Social Entrepreneurship, the World Economic Forum and in case studies at Columbia Business School, Wharton Business School, the Yale School of Management, and the London School of Economics. Finally, Charity Navigator recently awarded First Book its highest rating, including a perfect score for Accountability & Transparency.

About the position: (This is not a 100% remote position)

This position is responsible for creating, maintaining and executing test plans, test scripts, and test cases and for clearly documenting the results of their testing. Individuals in this role perform various types of testing including functional, regression, integration, system, and smoke testing. This position works collaboratively with the Project Managers, Business Analysts, Developers, stakeholders/subject matter experts and UAT testers.

Essential Duties and Responsibilities:

• Work on assigned projects in designated area of responsibility by prioritizing tasks and adhering to deadlines to meet department objectives and individual performance metrics under the guidance of leadership within the project
• Create and maintain test plans and scripts for assigned area of responsibility and execute test cases
• Quickly learn and understand front-end and back-end applications to ensure quality testing is executed
• Update and maintain traceability matrices to ensure test coverage with the approval of leadership
• Execute test scripts accurately and efficiently
• Capture and communicate the results of testing accurately and clearly
• Support defect management with creation of defect documentation and tickets, providing information to developers on expected outcome and retesting when assigned; may or may not participate in defect triage meetings
• Ability to learn, understand, follow, and maintain established QA procedures
• Provide accurate report of test progress to leadership and follow up with development team on defects; may participate in root cause analysis discussions for all defects
• Pro-actively follow up with development team on issues and escalations and provide suggestions for possible resolutions
• Work with members of Business Analysis, Application Development, and Project Management to assure timely completion of testing plans
• Contribute to a positive work environment fostering the values of initiative and accountability
• Assist in all phases of code deployments; including, but not limited to, off-hours support and an occasional weekend

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to adhere to established Software Development Lifecycle methods
• Ability to ensure all documentation is accurate and complete to facilitate audit requirements
• Shown analytical planning and problem-solving skills
• Must possess effective verbal and written communication skills
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• Strong analytical skills with the ability to organize tasks and interact with development team
• Ability to share knowledge and provide subject matter expertise within area of responsibility
• Ability to escalate issues appropriately
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Ability to work independently, as well as part of a team, on multiple projects
• Must be able to work in a dynamic environment and manage competing priorities
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Sharepoint, Atlassian JIRA and Confluence

Education and/or Experience:

• College degree or equivalent work/technical experience
• Experience in a manual software testing role; may have worked in an operational area performing UAT or be a strong performer inquiring about system functionality
• Previous experience in eCommerce or Retail related industries

See what First Book has been up to!:

https://www.facebook.com/FirstBook

https://twitter.com/firstbook

https://www.youtube.com/user/firstbook

https://www.instagram.com/firstbookorg/

https://www.linkedin.com/company/first-book/