Quality Assurance Coordinator

StepStone Family & Youth Services

Conducts case file record reviews for compliance with regulations/company processes and identifies opportunities for improvement or corrective actions to ensure contractual performance expectations.

• Conducts Site Reviews at locations as assigned and submit results.
• Participate in the Pre-Survey Review process.
• Review incident reporting and initiate follow up when needed.
• Participate in follow up with Corrective action plans (survey, audits, etc)
• Submit weekly QA reports in a timely manner to Quality Assurance Manager/Supervisor.
• Present feedback to management regarding areas that need improvement.
• Ensure all clients receive a return call within 24 hours of calling.
• Review QUALITY ASSURANCE standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of QUALITY ASSURANCE programs.
• Implement and monitor standard operating procedures.
• Other duties as assigned.

• Associates degree in Human Services, education, psychology, sociology or related field required. Bachelor’s degree preferred.
• Minimum two plus years related experience
• Demonstrated knowledge of QUALITY ASSURANCE procedures and federal, state and local coalition laws and mandates
• Demonstrated knowledge of computers and knowledge of data management processes
• Demonstrated knowledge of eligibility determination processes and filing procedures

StepStone Family and Youth Services provides the full spectrum of support to children in need of alternative, safer and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management, life skills and education. For more information visit www.stepstoneyouth.com.
USD $42,000.00 - $45,000.00 / Year