Quality Assurance Coordinator

Job Title: Quality Assurance Coordinator 

Employment Type: Full Time, 40 hours/week 

Reports to: Compliance Manager 

FLSA Status: Exempt

Who We Are

LIFE SURGE one of the fastest growing organizations in the country and is a faith-based company focused on live Christian events and education for people wanting to grow their financial resources and impact (www.lifesurge.com).  We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we all root for each other’s wins! Top performers are rewarded and acknowledged at our company. So, let your light shine!   

Overview

Life Surge's Quality Assurance Coordinator will be responsible for ensuring that the company's products and services meet established quality standards and compliance specifications. 

Essential Duties  

• Implement and oversee quality control processes and procedures to monitor and assess the quality of products, services, or processes. 

• Ensure best practices related to Quality Assurance and compliance. 

• Maintain detailed records of quality inspections, test results, and any non-conformities, and create reports for management and regulatory agencies as needed. 

• Conduct regular internal audits to identify areas for improvement and ensure adherence to quality standards. Coordinate external audits when required. 

• Collaborate with cross-functional teams to identify areas where processes can be improved to enhance overall product or service quality. 

• Provide training to employees on Quality Assurance processes, standards, and best practices. 

• Investigate and analyze the root causes of quality issues, defects, or non-conformities and recommend corrective and preventive actions. 

• Develop and execute testing and inspection plans to evaluate product or service quality, including conducting sample testing and inspections. 

• Establish a feedback loop with production or service delivery teams to address and rectify quality issues promptly. 

• Promote a culture of continuous improvement in Quality Assurance by implementing quality improvement initiatives and Lean or Six Sigma principles. 

• Define key performance indicators (KPIs) for quality and create regular reports to measure and track quality performance. 

Knowledge, Skills and Abilities Preferred 

• Excellent project management, organizational skills, and attention to detail.  

• Able to adapt quickly to different situations and able to make good judgement calls. 

• High capacity to handle a lot of activities and make appropriate decisions.  

• Excellent verbal and written communication skills.   

• Strong ability to follow through, manage, and prioritize multiple projects and tasks.  

• Creative problem solver.   

• Highly organized and efficient.  

• Knowledge of Microsoft Office, Asana, and other tools and apps is a plus.  

• Ability to learn new apps and systems quickly. 

• Self-motivated, self-managed, and driven by performance. 

• Ability to effectively multitask while keeping a positive attitude.  

• Organized and focused, yet with a “whatever needs done” for the organization mentality. 

• Unquestionable ethics, integrity, and common sense.  

• Able to create and maintain collegial relationships with all team members.  

Qualifications and Experience Preferred 

• 2+ years of related work experience.  

Job Benefits 

• Health, Dental, Vision, Life, Holiday and Paid Time Off. 

• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.  

• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment. 

If you are ready to get in on the ground floor on something bigger than all of us, and you are a team player who is not afraid to work hard and be well rewarded, then apply now to be considered! This may be the opportunity of a lifetime!  

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs. 

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