Quality Assurance Associate- Richmond, VA

Quality Assurance Associate- Richmond, VA
Job Description
Quality Assurance Associate - Richmond, VA
CoStar Group Company Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar
CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. Learn more about CoStar.
Role Description: We are seeking a highly detail-oriented and proactive Quality Assurance Specialist to join our team. As a Quality Assurance Specialist focused on client engagement review, you will be responsible for ensuring that all interactions and deliverables meet or exceed our organization's quality standards. Your primary goal will be to review engagements with clients, including communication, documentation, and project deliverables, to ensure accuracy, compliance, and customer satisfaction.
Responsibilities:

• Thoroughly review client engagements, including project documentation, communication exchanges, and deliverables, to ensure compliance with established quality standards and client requirements.
• Evaluate live and recorded calls daily. Delivering feedback to multiple levels of our Finance Customer Contact Center team in accordance with our policy and procedures.
• Assist in the implementation of new systems and processes to drive results for a better customer experience for our valued clients.
• Develop and deliver training sessions, workshops, and resources to educate client-facing teams on Quality Assurance standards, best practices, and compliance requirements.
• Collaborate with cross-functional teams to identify opportunities for process enhancement and quality improvement, ensuring the delivery of exceptional client experiences.
• Review and analyze various types of project documentation and processed activities to ensure accuracy, completeness, and adherence to established guidelines.
• Prepare detailed reports summarizing the findings of client engagement reviews, highlighting strengths, weaknesses, and areas of improvement. Provide feedback to relevant stakeholders, both verbally and in writing.
• Become an expert in understanding of Finance Customer Contact Center process and procedure.
• Basic understanding of company call model focused on enhancing the customer experience.

Qualifications:

• Bachelor's Degree from an accredited, not-for-profit University or College.
• 3+ years of experience working in a high transaction environment with a focus in customer support functionality.
• Proven experience in Quality Assurance, preferably in a client-facing role.
• Strong attention to detail and excellent analytical skills to identify discrepancies, errors, and potential risks.
• Excellent verbal and written communication skills to provide feedback and reports to stakeholders.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• A track record of commitment to prior employers.

Preferred Qualifications:

• Self-starter able to work independently and stay organized with large quantities of data.
• Ability to prioritize tasks and deliver expectations in a timely manner.
• Ability to work across multiple departments in a cohesive and team environment.
• Detail oriented
• Positive, team-oriented attitude to fit our culture.
• Fun, energetic and enjoy helping people improve.
• Disciplined in your approach and can follow a process.

What's in it for you?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing