Quality Assurance Analyst

Job Title:Quality Assurance Analyst

Department: NC Quality Assurance

Location: Greenville, NC

Reports To:Quality Assurance Lead

Status: Non-Exempt

WHO WE ARE: Grover Gaming, headquartered in Greenville, North Carolina, is a software design and development company that specializes in electronic gaming throughout the United States and Canada. Having employees located in multiple states, we are working every day toward building a strong foundation of humble, passionate people, effective processes, and superior products. Our dedication to customer service, adaptability, and a diverse range of products has solidified our position as a global leader in the electronic gaming industry. Grover Gaming is a 3-year Inc 5000 award recipient, recognizing the fastest-growing privately held companies in the United States and was recently honored with a Glassdoor Employees’ Choice Award. Our company strives to support local communities and has helped raise over $500 Million for charities through its partnerships in charitable gaming markets.

SUMMARY: The Quality Assurance (QA) Analyst will be reporting to a QA Lead and be responsible for helping manage, audit, and perform testing needs associated with at least one of our main product lines. This testing can range in combinations between hardware, software, games, communication protocols, and legal or regulatory requirements. The Quality Assurance Analyst will also be responsible for ensuring our product meets the established standards of quality including design, functionality, performance, reliability, stability, and compatibility with other systems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

RESPONSIBILITIES:

• Understand the company's Mission, Vision, and Values and be an ambassador of MVV.
• Draft Quality Assurance documentation per proper procedure.
• Interpret and execute Quality Assurance processes.
• Devise testing procedures for recording and reporting quality issues.
• Plan, conduct, and monitor the testing of critical components to ensure the finished product reaches quality and functionality standards.
• Document internal reviews and other Quality Assurance activities.
• Prepare reports to communicate outcomes of quality activities.
• Assure ongoing compliance with quality and industry regulatory requirements.
• Other duties as assigned.

REQUIREMENTS:

• Must have a working knowledge of Office Software (Microsoft Office, Google Workspace)
• Excellent communication skills -written and verbal
• Acute attention to detail
• Problem analysis and problem solving
• Highly organized
• Team-oriented
• Able to multitask without loss of quality
• Ability to quantify, mitigate, and communicate risk effectively

Preferred Requirements:

• Knowledge of Project Management Software
• ISTQB - Certified Tester Foundation Level (CTFL) certification
• Knowledge of Project Management or Bug Database Software (Jira, Azure Devops, Testrail etc)

WORK ENVIRONMENT: The usual work environment is typical of an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no material or weather-related hazards except those associated with travel.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.