Quality Assurance Analyst

Purpose of this position: The Quality Assurance Analyst is responsible for validating the quality of web, mobile, and desktop applications. Collaborating closely with agile development teams, this role involves designing and executing scripted tests to guarantee the release of high-quality products. The ideal candidate for this position should excel in a fast-paced and dynamic environment, bringing strong problem-solving skills and a commitment to excellence in software development.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Execute and document test cases with precision.
• Efficiently identify, log, and track software defects in bug tracking systems.
• Maintain adherence to Quality Assurance processes and standards.
• Perform comprehensive functional, regression, and system testing.
• Engage in test plan development and test case creation.
• Manage test documentation, including test plans, cases, and data sets.
• Contribute to the setup and maintenance of test environments.
• Provide insights on software usability and user experience to enhance product quality.
• Work collaboratively with cross-functional teams to comprehend requirements and tackle issues effectively.

Competencies:

• Demonstrated familiarity with a range of testing techniques and tools.
• Proven analytical and problem-solving skills.
• Effective communication abilities and a knack for teamwork.
• Sharp attention to detail.
• A foundational understanding of software development life cycles and testing methodologies.
• 2-4 years of experience in software support or Quality Assurance.
• In-depth knowledge of Agile testing principles, including related ceremonies.
• Robust understanding of database concepts and proficiency in SQL.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• A Bachelor of Science (BS) or Bachelor of Arts (BA) degree is required, with a preference for majors in Computer Science, Management Information Systems (MIS), Mathematics, or fields related to accounting. A degree in History will also be considered.
• At least 3 years of experience in software Quality Assurance or customer support in a software environment.

Language Ability:

Ability to read, analyze, and interpret trade publications, technical documentation, reports, and other documents. Ability to respond to common inquiries from customers, peers, or members of the business community. Ability to write communications and documentations grammatically correct for routine business correspondence.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with abstract and concrete variables.

Computer Skills:

• Proficiency in test plan management software and spreadsheet applications.
• Extensive experience with testing complex web-based software, including mobile applications across various platforms and browsers.
• Experience in testing web services and APIs.
• Familiarity with executing and understanding relational database queries using SQL.
• Practical experience in mobile application testing on Android and iOS platforms.

Certificates and Licenses:

ISTQB certification a plus

About Us

Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.

With an established base of more than 1,200 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.

Participation in the trucking and brokerage industry is extremely important to McLeod Software. We have always believed that we benefit beyond our investment from our active participation in the industry's most important organizations. In addition to national organizations like the ATA, TCA, TIA, AFTC, NTTC, and NPTC we belong to and participate in over 20 state and regional organizations.