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Call Center Quality Assurance jobs

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CALL CENTER QUALITY ASSURANCE (QA) MANAGER - MARKET RESEARCH

Participate in an in-depth interview discussing your experience as a Call Center QA Manager. Share insights on the challenges faced in call Quality Assurance, the tools you use, and the processes you follow. Provide feedback on po...

CompanyLightbulb.ai
AddressRemote
CategoryManufacturing
Salary$75,000 - $90,000 a year
Job typeTemporary
Date Posted 4 weeks ago See detail

Call Center Quality Assurance (QA) Manager - Market Research

Lightbulb.ai

Remote

$75,000 - $90,000 a year

Participate in an in-depth interview discussing your experience as a Call Center QA Manager. Share insights on the challenges faced in call Quality Assurance, the tools you use, and the processes you follow. Provide feedback on po...

4 weeks ago seen See more...

Call Center Quality Assurance Representative

United Collection Bureau

Toledo, OH

$13 - $14 an hour

Perform call monitors as required by the Corporate Call Monitoring Procedure to ensure Call Center employees are compliant with UCB policies and procedures and that they provide excellent customer service when speaking to customer...

2 months ago seen See more...

Call Center Quality Assurance Analyst

Pls Financial Services, Inc.

Oak Brook, IL

Complete 100% of scheduled monthly quality reviews. Participate in calibration session with CFS leadership to review performance and consistency of scoring. Review performance at the supervisor/manager level to ensure each area/in...

2 months ago seen See more...

Quality Assurance Specialist (Call Center)

Valley National Bank

Wayne, NJ

$47,200 - $78,700 a year

Uses Quality Assurance monitoring to compile and track performance at team and individual level. Collaborates, recommends and participates in customer listening programs to identify customer needs and expectations. Provides trend...

3 weeks ago seen See more...

Quality Assurance - Call Center

Doheny's

Pleasant Prairie, WI

From $17 an hour

Overtime pay. Weekly pay. 3 years. 5 years. 8 hour shift. Pleasant Prairie, WI 53158: Relocate before starting work (Required)....

a month ago seen See more...

Quality Assurance Technician (New Center)

Octapharma Plasma Inc

Sparks, NV

Reporting into the Quality Assurance Supervisor, you will perform Quality Assurance and control functions and assist in ensuring compliance with internal and external regulations, protocols, and policies.Additional responsibilitie...

5 days ago seen See more...

Quality Assurance Associate - Distribution Center

Hercules Pharmaceuticals

Port Washington, NY

$20 an hour

Receive all deliveries. Examine and inspect stock items for wear and defects. Process and prioritize intakes. Report any damage to supervisors. Handle and process damage items to MFG. Process returns from customers. Mark stock ite...

3 weeks ago seen See more...

Call Center Quality Analyst/Training Development

Enlightened Inc.

Jersey City, NJ

$31.35 an hour

Monitor daily phone calls of CSRs to ensure accurate and timely information is provided to customers. Monitor customer email responses to ensure their issues or problems are professionally addressed in a timely manner. Train perso...

3 weeks ago seen See more...

Contact Center Operations Quality Assurance (QA) Specialist - National Remote

Optum

Dallas, TX

$19.47 - $38.08 an hour

All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.. Conduct call monitoring and/or Audit the Auditor evaluations against defined quality scorecards. Provide concise written analysis of the in...

3 weeks ago seen See more...

Contact Center Quality Assurance Analyst

Fnb Corporation

Pittsburgh, PA

Provide detailed reports of complaint and call escalation audit trails with an emphasis on compliance guidelines.Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas....

4 weeks ago seen See more...

Contact Center Quality Assurance Analyst

Northwest

Buffalo, NY

Strive to improve the customer experience. Work with supervisors and management to drive improvement within and across the Contact Center to ensure a consistent client experience. Identify client needs and expectations. Analyze da...

4 weeks ago seen See more...

Manager of Call Center Quality and Compliance

Metroplushealth

New York, NY

Manage the day-to-day operations of the Quality Assurance and Compliance team. Ensure that quality audits are performed according to the Quality Assurance Scoring Guidelines. Provide monthly feedback to all direct reports through...

a month ago seen See more...

Mechanical Quality Assurance - Data Center

Wood Plc

DeKalb, IL

Ensures compliance with the client's quality program and project-specific drawings and specifications via routine inspections (e.g., Level 2 commissioning) of all electrical and mechanical components and systems. Use an electronic...

4 weeks ago seen See more...

Quality Assurance Coordinator - Contact Center

Love's

Oklahoma City, OK

Responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that service quality standards are being met.. Responsible for identifying and reporting on metrics and quality of the C...

2 months ago seen See more...

Commercial Quality Assurance Distribution Center Quality Analyst II

Teva Pharmaceuticals

North Wales, PA

Accurately process shipments including the downloading of the recorded temperature data and preliminary review and providing the verified shipments to the appropriate releasing site for disposition. Investigation of deviations and...

2 months ago seen See more...

Sr Clinical Quality Registered Nurse (Call Center)

Optum

Eden Prairie, MN

$67,800 - $133,100 a year

Strictly adheres to departments metrics and established advanced protocols and to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, medical inquiries, patient educat...

2 months ago seen See more...

What should I search to find Call Center Quality Assurance jobs?

People who searched for Call Center Quality Assurance jobs also searched for Assurance Senior, Call Center Customer Experience, Quality Engineering Manager, Member Contact Center, Call Center Support, Quality Assurance Tech, Quality Assurance Advisor, Plant Quality Manager, Software Quality Assurance, Network Operations Center Technician, Staff Quality Engineer, Emergency Call Center, Hr Service Center, Data Quality, Quality Assurance Lead, . If you're getting few results, try a more general search term. If you're getting irrelevant result, try a more narrow and specific term.

Top Jobs

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What are the top cities open Call Center Quality Assurance jobs?

There are open Call Center Quality Assurance jobs in several cities including Boca Raton, Lorida, Cary, Houston, East Hanover, Tarrytown, Las Vegas, Baltimore, Helena, Lawton, Virginia Beach, Huntersville, Saint Petersburg, Fort Lauderdale, West Des Moines,

What companies are hiring for Call Center Quality Assurance jobs?

The top companies hiring now for Call Center Quality Assurance jobs are ENT and Allergy Associates, LHH, Tort Intake Professionals, UNITED COLLECTION BUREAU,

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