Public Safety Officer

Main Campus - Boston, MA
R10075
Job Description
The Simmons University Public Safety Officers (PSO) work in a team based environment to support the mission, goals and objectives of Simmons University and the Simmons University Public Safety Department. PSO’s are non-sworn departmental members and are assigned to both patrol and dispatcher functions.
Responsibilities
Patrol Assignments
PSO’s are expected to observe and report unsafe conditions and/or suspicious activity immediately when assigned to patrol functions;
Patrol Simmons University residential and academic campuses to deter crime and to observe and report abnormalities, suspicious activity, and facility maintenance issues. Respond to calls for service; provide walking escorts to community members; assist police operations as directed; act as general Public Safety agents of the University, searching for and correcting hazards, violations of safety and security rules; conduct inspections of Public Safety equipment such as lighting, emergency telephones, detex alarms, door ajar alarms, panic alarms, fire extinguishers, AED’s, first aid kits, etc.;
Provide and restrict access to University facilities by conducting locking and unlocking operations as needed.
Dispatch Assignments
Take emergency and routine calls for service, record the details of the calls, dispatch appropriate Public Safety or other resources, and provide the details of those calls to responding officers. Demonstrate working knowledge and application for all relevant Rules and Procedures, Standard Operating Procedures, and Emergency Response Protocols relevant to their duties and responsibilities as Dispatchers;
Interact with and monitor a variety of electronic database systems as end users, to include Computer Aided Dispatch, Video Insight- IP Video based surveillance system, PTZ Cameras, IPARC, *Cure 9000, ARMS, Web RMV, Criminal Justice Information Systems (CJIS), Workday;
Support all University departments, particularly Residential and Student Life and Buildings and Grounds.
Communicate with the Boston Police Department (BPD), Boston Fire Department (BFD) and Boston Emergency Medical Services (BEMS), and other relevant Federal, State and Local enforcement and safety/security related agencies that provide for the Public Safety on campus and in the immediate surrounding areas;
Responsible for important emergency and routine notifications to a variety of University and outside officials, including the Public Safety command staff, Buildings and Grounds staff, Student and Residential Life staff; Health Center and Counseling staff, BPD, BFD, and BEMS as well as dispatchers at other area colleges;
Monitor all security and life safety systems on campus to assure that they operate properly and to respond as needed.
Event Support & Shift Coverage
Provide shift coverage and work additional hours when needed;
Support campus events and other campus wide activities.
Key Skills & Competencies
Confidentiality
In the performance of their duties, but particularly when dispatching, PSO’s routinely interact with persons in distress and are often provided with information that is not intended to be public, for a variety of reasons. PSO’s are required to maintain the confidentiality of information that is received during the course of their duties, i.e., criminal investigations, healthcare / other privacy laws, policies, and/or procedures, etc.
Customer Service Supporting the Community
PSOs are often the connection to the Simmons University Community for visitors, callers, other agencies, and vendors. They are expected to be professional at all times and comply with the policies and procedures of the department and the University, while providing excellent customer service. They are expected to help solve problems or direct people to the appropriate person who can assist them. As such, PSO duties would at times include assignment to the Simmons Hall security booth on the Residence campus
Adaptability
PSOs are operating in a dynamic Public Safety environment and are expected to adjust to changing circumstances and respond to a variety of calls for services. Circumstances dictating, PSOs will be assigned other duties as necessary for the safe and efficient operation of the Public Safety Department.

REQUIREMENTS:

High School Diploma or GED.
Possess or have the ability to obtain and maintain the following:
Must be able to successfully complete a comprehensive pre-employment background investigation, medical exam, drug and psychological testing.

PREFERRED QUALIFICATIONS:

CPR/First Aid /AED certification, along with other licenses and certifications prescribed by the Director of Public Safety/Chief of Police or his/her designee;
Campus Public Safety experience and APCO Emergency Medical Dispatcher (EMD) and Public Safety Telecommunicator (PST) or other Public Safety/Law Enforcement dispatch training is desirable.

Please refer the Job description for details