Provider Relations Representative

Position Title:Provider Relations Representative

Job Type: Full-Time / Hybrid 
Department: Business Development
Reports To: Senior Vice President 

POSITION SUMMARY
Marketing and referral development activities geared toward specific market segments including, but not limited to; Medical Groups, Independent Practice Associations, Hospitals, Private Physicians, Mental Health Professionals, Insurance companies and other target markets as deemed appropriate by MBI Health Services Inc. (MBI). Includes representing MBI at community events and conferences. The primary focus for this position will be on Private Insurance and Private Pay business. This is primarily a Hybrid position with some field-based work  that will require local travel in an assigned territory. You will report to the office 1 day/week for supervision

STARTING PAY
$26.50 

CATEGORIES OF DUTIES

• Develop new and maintain existing referral relationships with physicians, hospitals, social workers, case managers, administrators, and community-based organizations while focused on the MBI target market.
• Represent MBI and maintain the highest standards of professionalism and customer service.
• Coordinate with hospital staff to manage referrals to MBI while providing education about facility admissions criteria, insurances accepted, and resolving any barriers in the access to care of our patients.
• Plan and conduct in-service meetings that will highlight the features and benefits of MBI programs and services while also providing education about our admissions process
• Represent MBI at networking and community events throughout an assigned territory.
• Tracking referrals through coordinating efforts with the Assessment & Referral & Utilization Review Departments resulting from sales and marketing activities.
• Attend assigned agency committee and supervision meetings.
• Participate in the design and development of marketing materials including brochures, flyers, newsletters, other agency related information.
• Complete written Daily Activity Reports (DARs) and submit on a timely basis.
• Attend community meetings as designated by MBI and assist the MBI Business Development Director and Business Development Committee with sales, marketing, customer service and other business development activities.
• Enter marketing contacts information and data in MBI’s customer relations management software.

EDUCATION/EXPERIENCE

• The minimum requirements for the position are a BA/BS degree in Marketing or another healthcare related field OR high school graduate with at least 2 years healthcare or marketing experience.
• Experience in a psychiatric facility or facility with a substance use disorder (SUD)/mental health focus preferred.
• Experience with private insurance and managed behavioral healthcare companies.
• Previous field based experience a must.
• A self-starter with excellent time management, critical thinking, and great interpersonal skills.
• Must have a California driver’s license as travel is required.
• Must be able to multitask and be familiar with MS Word, Outlook and Excel.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.