Address
Form of workJob Description
Position
Provider Call Center Representative
Description
The Bilingual Provider Call Center Representative is under the guidance of the Provider Call Center Supervisor, you'll be the Provider Advocate, responding to calls with a friendly and professional demeanor. As the bridge between the company and Providers, you'll assists with eligibility, benefits, and navigate them through the Provider portal. For handling claim inquiries to collaborating with various teams, you'll ensure seamless resolution and exceptional customer service. Be a part of our mission, demonstrate expertise in company product lines. And contribute to the success of our Provider Services.
Requirements
INDH
Provider Call Center Representative
Description
The Bilingual Provider Call Center Representative is under the guidance of the Provider Call Center Supervisor, you'll be the Provider Advocate, responding to calls with a friendly and professional demeanor. As the bridge between the company and Providers, you'll assists with eligibility, benefits, and navigate them through the Provider portal. For handling claim inquiries to collaborating with various teams, you'll ensure seamless resolution and exceptional customer service. Be a part of our mission, demonstrate expertise in company product lines. And contribute to the success of our Provider Services.
Requirements
- Six (6) months customer service experience with prior experience in handling problems and complaints with a high level of patience
- Experience in learning and following standards and procedures. Microsoft Windows applications experience
- One (1) year knowledge of medical groups/HMO/IPA operations, in a managed care setting preferred
- High technological aptitude with easy adaptability to diverse conditions, and troubleshooting
- Ability to establish and maintain effective working relationships with others
- Bilingual (English/Spanish) - written and verbal skills required
INDH
