Property General Adjuster

Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
USAA is seeking an experienced Property General Adjuster in the San Diego, CA area. This is a local field position with travel as needed.
The Opportunity
As a dedicated Property General Adjuster you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle highest complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. The Property General Adjuster recognizes and empathizes with members' life events, as appropriate.
What you'll do:

• Proactively manages assigned claims caseload comprised of highest complexity damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
• Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving highest complexity policy terms and contingencies.
• Determines and negotiates highest complexity claims settlement within authority limits. Leverages expert knowledge of complex claims processes and procedures to develop recommendations for presentation to management for settlement amounts outside of authority limits and accurately manages claims outcomes.
• Maintains accurate, thorough, and current claim file documentation throughout the claims process and identifies opportunities for continuous process improvement.
• Applies expert knowledge of estimating technology platforms and virtual inspection tools.; utilizes platforms and tools to prepare claims estimates to manage highest complexity property insurance claims.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Works independently solving highest complexity problems with minimal guidance; acts as a resource for colleagues with less experience.
• Experience presenting claims for financial authority with the ability to articulate decisions, technical knowledge, and policies.
• Adjusts highest complexity claims with attorney involvement
• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
• May require travel to resolve claims, attend training, and conduct in-person inspections.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 4 years' relevant property claims adjusting experience that includes writing estimates of complex/large loss claims and field adjusting experience.
• Advance knowledge of residential construction.
• Expert knowledge of Xactimate or similar tools and platforms.
• Advanced knowledge of property claims contracts and interpretation of case law and state laws and regulations.
• Advanced negotiation, investigation, communication, and conflict resolution skills.
• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• Successful completion of a job-related assessment may be required.

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

What sets you apart:

• General Adjuster experience with a Standard Insurance Carrier
• 5+ years of Property field adjuster experience handling large loss, heavy structure claims and ALE management
• 5+ years of experience handling personal lines dwelling claims in the field
• Xactimate Level 1 and/or Level 2 certification
• Insurance Industry designations such as CPCU, AIC, SCLA, AINS
• Currently hold an active P&C Adjuster License
• Reside within the San Diego, CA area
• Reside within a commutable distance to a major airport for travel
• US military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $90,830 - $163,460.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.