General Liability Claims Adjuster - Premises/Auto Injury

SUMMARY

Responsible for commercial injury and non-injury General Liability and automobile claims in accordance with client, carrier and company guidelines, statutory regulations and best practices. Primary duties include investigating, evaluating, reporting to authorities as applicable, and maintaining adequate reserves. Manages claims through well-developed action plans to an appropriate and timely resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

    Maintains diary system to ensure claim files are up to date, and that required follow-up is taking place; 

    Investigates and evaluates claims to determine liability and compensability;

    Communicates with vendors, producers, policy holders, clients and insurance companies to communicate claim status;

    Negotiates settlements with claimants and insureds;

    Reports to authorities as applicable, providing updates on litigated claims, serious injuries, and claims over the adjuster's authorization limits;

    Sets and manages reserve accounts, and ensures that adequate levels are maintained;

    Analyzes and reviews invoices for payment;

    Provides producer inquiry assistance;

    Provides set-up of rental vehicles as needed;

    Creates and maintains reports and worksheets as needed;

    Travels as necessary to attend appeal hearings, trials, and perform on-site investigations;

    Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

    Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

High school diploma or equivalent combination of education and experience 

Four (4) or more years' experience in Liability Claims processing

Responsible for attending continuing education as required 

SKILLS

Excellent verbal and written communication skills, including telephone and listening skills

Excellent customer service skills

Good interpersonal skills and the ability to work in a team environment

Strong analytical skills and problem solving skills

Strong organizational and time management skills

Proficient in Microsoft Office Suite - Excel, Word, Outlook

Discretion and independent judgment required

#LI-DR1