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Form of workThis position will be leading our Brea, CA Claims Team
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!
Position Summary:
-Under administrative direction, manages a Branch Claims Office with the objective of minimizing the indemnity and expense impact on combined loss ratio.
Essential Job Functions:
-Implements current and long-range department objectives necessary to ensure adequate reserve levels and to discharge the policyholder liabilities in a timely, efficient and equitable manner.
-Represents the Branch in its relationships with agents, insures, vendors, etc.
-Responsible for overall management and reporting of problems, effective resolution, and closure for all problems of significant scope, urgency or business impact related to critical IT production services, systems, and processes.
-Develops and coordinates implementation of policies and procedures, process controls, performance metrics, and service level agreements.
-Collects and analyzes information, sets incident threshold and escalation criteria, performs immediate assessment of scope and impact, and ensures plan development with specific corrective/containment action for resolution.
Education:
-Worker characteristics are normally acquired through completion of an undergraduate 4-year program
Experience:
-5 - 7 years of experience with 2 - 3 years in a supervisory capacity preferred; or equivalent combination of education and experience.
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
We offer many great benefits, including:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
