Property Claims Examiner I - Work From Home

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

This position will be supporting our CA Property Claims Operations.

Typical work hours are 8:00am - 4:45pm PST.

Position Summary:

Under general supervision, evaluates and resolves minor to moderate value claims in a timely and efficient manner.

Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. Works independently prioritizes own responsibilities and manages own workload. Travel and some overnight stays may be required.

Essential Job Functions:

• Provides complete, courteous, and timely customer service to aid in the settlement process and maintain customer satisfaction.
• Maintains knowledge of current Company policy, claim developments, procedural changes, and current values.
• Maintains comprehensive documentation of claim information for assigned files. Maintains diary of files in pending and update file information to ensure an accurate record of claims; continually reviews and monitors progress and expense of claims in pending.
• Reviews claim files, sets reserves, issues payments and/or recommends reserves and payments. Payments may be for indemnity or expense.
• Excellent written communication skills to effectively and professionally document thought processes in claim system applications, customers, and external individuals or entities.
• Other functions may be assigned

Education:

• Bachelor’s Degree required or equivalent combination of education and/or experience.

Experience:

• Minimum of 2-years of experience or equivalent combination of education and/or experience

Knowledge and Skills:

• Ability to work independently with no or limited supervision over daily activities required to successfully investigate, evaluate, negotiate, and resolve Property Claims.
• Working knowledge of established Company policies and procedures, with an emphasis in claims operations.
• Written and verbal communication skills to effectively and professionally negotiate with claimants, insureds, and attorneys, etc.
• Strong Customer Service, ability to meet the needs of customers in difficult situations.
• Working knowledge of office and business computer applications
• Ability to make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment
• Ability to stay organized and work through influxes in workload.

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We offer many great benefits, including:

• Competitive compensation
• Flexibility to Work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.