Property Associate (Multi-Site)

About Fairgrove Property Management:

Fairgrove Property Management provides industry-leading residential property management services to real estate investors and residents throughout Southern California. Founded in 1976, the Irvine, CA-based company makes owning investment properties profitable and effortless. Four decades of experience in the residential real estate sector empowers Fairgrove to deliver a combination of exceptional operational expertise and innovative technology to both owners and residents. The company’s management approach enables stress-free, passive investing for owners, and provides residents with quality housing where service is the highest priority. Fairgrove Property Management operates in four major Southern California markets and is rapidly expanding across the West.

Job Summary:

As a multi-site Property Associate, you take the initiative to address issues and find a solution, are self-motivated, and detail oriented. You are supporting the Regional and Property Managers with completing tasks to ensure optimum performance for each property within the portfolio. You may perform marketing and leasing-based tasks, conduct unit and property inspections, post & deliver notices, and provide exceptional customer service with all internal and external clients.

Your Responsibilities include, but not limited to:

• Assist the team in the creation and management of marketing collateral for available units.
• Assist prospective residents with information regarding the rental process, including guest card management and the review and processing of applications.
• Conduct in-person showings and coordinate virtual showings for prospective residents on available units.
• Assist residents with the move-in and move-out process, including conducting inspections, collecting the necessary move-in information and funds, and providing keys and other items.
• Assist the team as needed or assigned with lease renewal management and rent increase management, as well as market analysis research.
• Answer telephone, return missed calls, check voicemail, prospect follow up.
• Responding to and managing resident complaints and/or service issues and coordinating with appropriate staff to address and resolve resident concerns.
• Compile multiple daily or weekly reports.
• Provide written and verbal communication to team, prospects, vendors, and residents.
• Generate and post resident communication notices.
• Internal inspections, including the regular inspection of vacant units to ensure cleanliness and readiness for viewing, as well as taking photographs for marketing.
• External property walks for both health & safety, as well as cleanliness and marketability, including the creation of work orders as necessary.
• Collect coins from common area laundry facilities on the property.
• Other tasks as needed.

Skills and Abilities

• Excellent attention to detail and ability to work efficiently
• Positive, can-do attitude with a commitment to excellence, improvement and achieving goals
• Ability to communicate clearly and effectively, both verbally and in writing multi-lingual ability a plus
• Schedule may require work on weekends, holidays and evenings
• Regular, consistent and timely attendance required

Qualifications:

• High school diploma (or GED), or equivalent experience required
• Valid driver's license, clean driving record and reliable transportation
• Microsoft Office 365
• AppFolio experience a plus