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Form of work
SalarySpatial Front provides IT solutions to federal, state, and local governments, and the private sector. SFI is looking for a Project Manager to support our Federal Government customer.
The Program is responsible for programmatic, policy, development, and operations and maintenance (O&M) support for the systems hosted within the enterprise. This requirement covers the following IT support services:
- Contract Management & Helpdesk Management & Operations Management
- Service Desk Tier 1
- Service Desk Tier 2
- Operations Support (Tier 3)
Primary Responsibilities:
The Operations Lead shall provide an individual to work with the HSIN program office as a member of the HSIN Operations Support (Tier 3) team and serve as the lead over all Operations & Maintenance activities and contribute to the overall technical solution.
- Provide direct oversight of the Operations Support (Tier 3) teams.
- Monitor and assist in all day-to-day service operations.
- Establish efficient and effective communication and collaboration between HSIN operations, DHS technical entities, HSIN Application Vendors, HSIN Engineering and other technical teams in support of the HSIN mission.
- Ensure appropriate channels of communication are established during maintenance activities and unplanned outages.
- Ensure all HSIN production applications are appropriately monitored, and alerts properly configured to notify support personnel of system issues which breach defined benchmarks.
- Assist in system operations planning and strategy.
- Ensure application/system configurations are properly written, submitted and documented.
- Assist in the planning and execution of infrastructure changes impacting the HSIN System.
- Ensure system capacity and performance are properly monitored
- Ensure new functionality or changes to the system meet stakeholder and user expectations.
- Facilitate daily operational stand-up call and provide metrics on all aspects of HSIN operations to include, at a minimum, the following:
a. Outages
b. System Alerts
c. Daily System Checks
d. Daily System Backups
e. Ticket Metrics
f. DHS One-Net Requests
g. System Operational Statuses
h. Operational Testing Activities
i. Service Operations Project Statuses
j. Maintenance Calendar
k. Other Miscellaneous Action Items
Requirements:- BS degree in IT or related fields
- Min 8 years project management experience
- Must have Help Desk Lead experience
- HHS understanding
- Strong Communication & Collaborator
Additional Information:
- In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the US.
- All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
- Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.
Other Information:
- The salary for this position is $125,000 - $155,000 annually
- For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
- This is a full-time W2 position.
- Please no agencies, third parties, or corp-to-corp.
- Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Spatial Front Inc. participates in E-Verify.
