Project Manager

About Mindful Support Services

We are a business-to-business support service for independent mental healthcare businesses, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing, and collecting payments from patients and insurers. Our teams currently support over 1,000 independent mental health providers, who serve over 17,000 clients per week across 11 locations throughout Washington and Oregon, as well as virtually via Telehealth.

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the mental healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.  

About the Role
The Project Manager will work collaboratively with team members, contractors, and vendors in leading big-picture projects which contribute to the goals of the company. This role coordinates and executes a wide variety of complex projects - including major systems migrations and implementations - which contribute to the growth and development of the business. Duties will include a variety of project administration, coordinating communications, and leadership with project planning and execution. The position is based in-person at the Mountlake Terrace Headquarters location and requires travel to all Mindful Support Services office locations, including occasional out-of-state business trips. The position also requires off-site travel as needed to support with job requirements such as projects, equipment/supply needs, and repairs.

Work Environment

The position is based in-person at the Headquarters location in Mountlake Terrace, WA and requires travel to all Mindful Support Services office locations, including occasional out-of-state business trips. The position also requires off-site travel as needed to support with job requirements such as projects, equipment/supply needs, and repairs.

Requirements

Responsibilities

• Lead as the main point of contact for projects and initiatives across the company including software implementation and migration, developing and adapting custom technology solutions, and other initiatives which aid in the growth and efficiency of the business.
• Develop and execute project plans and schedules, including defining project scope, goals, and deliverables with oversight & guidance from the Operations Manager.
• Anticipate resources needed to reach project goals, propose resource allocations to the Operations Manager & Director of Operations, and coordinate resources in a time & cost-effective manner.
• Communicate effectively and efficiently with a variety of internal stakeholders, including members of the Executive Team.
• Collaborate with vendors on cross-departmental projects, audit invoices for accuracy, and hold vendors accountable for quality of work and meeting deadlines.
• Submit weekly reporting to key stakeholders on the status of major projects; highlighting complete milestones, immediate roadblocks, and next steps.
• Identify and mitigate project risks, resolving issues as they arise to keep projects on track.

• Collaborate with the Operations Manager to manage project budgets and assist with budget proposals as it relates to developing business workflows/tools/resources, and any other large, inter-department projects.
• Develop, analyze, and report project success metrics, ensuring that both short- and long-term project goals are met. Report findings to key stakeholders.
• Ensure that projects are thoughtfully handed off to key stakeholders upon completion, with clear delineation of ongoing responsibility, and thorough documentation of SOPs.
• Conduct post-project evaluations to identify areas of improvement and implement changes for future projects.

Core Competencies

• Experience with Customer Relationship Management (CRM) systems. Experience managing and/or implementing a CRM system is strongly preferred.
• Experience with automation tools (I.e., Zapier, Microsoft Flow, etc.).
• Expert proficiency in Microsoft Office suite (Excel, Word, SharePoint, etc.) required.
• Experience with EHR systems, or comparably complex business management tools.
• Strong problem solving and critical thinking skills, approaching problems with a “figure it out” mentality.
• Ability to be extremely flexible with shifting priorities and evolving needs of the business.
• Ability to work autonomously, with minimal supervision, manage your time responsibly and be accountable for meeting project deadlines.
• Ability to adapt quickly to technology and work closely with stakeholders to develop new tools and workflows.
• Discreet, tactful, emotionally intelligent with highly collaborative interpersonal skills.
• Collaborative spirit and an ability to initiate group problem-solving across multiple stakeholders.
• Professional and concise verbal and written communication with the ability to adjust communication style to address various audiences appropriately (I.e., clients, staff, providers, vendors).

Qualifications 

• Bachelor's degree and 4-6 years' related experience and/or training; or equivalent combination of education and experience.

• Proven success working with all levels of leadership.
• Moderate lifting is occasionally required (up to 50 lbs.).
• Personal vehicle required due to travel between worksites or other locations.

Benefits

Compensation and Benefits:

• 75% employer covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays
• 15 PTO days accrued annually
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement

Job Type: Full-time, Fully In-Office

Pay: $80,000-$100,000 per year