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Form of workServiceMaster Restore by SRS
Project Manager @ fast-growing, private equity-backed, company
Position Description
We are ServiceMaster Restore. One of the largest disaster restoration companies in the US – we provide water damage and fire damage services to residential and commercial customers – is in search of a Project Manager in Merrimack, NH area. This Project Manager will be responsible for helping to drive the continued growth of a multi-million-dollar branch through exceptional project management, estimating, and customer service. This position reports to the branch manager.
For context, our company is backed by one of the world’s most successful private equity companies in Bain Capital, is managed by an experienced senior leadership team, and is growing at 20%+ year over year while executing on an exciting M&A roll-up strategy.
If you want to join a winning team, where you’ll be challenged in a fast-growing branch operation, supported by management that wants to see you succeed, and be competitively compensated, then we’d love to hear from you!
Project Manager Responsibilities:
- Manage mitigation and restoration projects in assigned territory in accordance with the responsibilities of a Project Manager
- Build great relationships with customers – e.g., insurance adjusters, business owners, and homeowners – to help ensure repeat business built on trust
- Estimate projects following established policies and standard operating procedures to ensure profitable and successful job completion
- Collaborate with production managers, job coordinators, and production teams to ensure high quality service
- Adhere to insurance carrier, third-party administrator, and customer SLAs
- Help identify, hire, and develop awesome technician and fellow PM talent
- Complete billing-related duties as scheduled or assigned
- Support growing a culture of excellence
- Ensure technicians you oversee are compliant with various service level agreements and documentation requirements; facilitate feedback and collection of required documents, photos, and CRM notes as appropriate
- Complete and maintain required training and certifications: IICRC, AHERA, etc.
- Complete on call duties as assigned
Requirements:
- Bachelor’s degree or equivalent project management experience; disaster restoration industry experience preferred, but not required
- 1-10+ years of experience running your own projects/jobs as a Project Manager or supervisor
- Great person/leader-- leadership ability, business acumen, judgment, adaptability, and humility
- Strong organizational skills; ability to effectively prioritize competing responsibilities with the highest attention to detail
- Customer-centric attitude serving our (home/business owner) policyholders and insurance adjusters
- Belief that a culture of safety is key to your team and the company’s wellbeing
- Desire to excel in a 24/7/365 emergency services (disaster restoration) business
- Computer proficiency—e.g., email, MS Office, CRM software, Xactimate/estimating software, etc.
- Valid driver’s license required
Compensation, benefits, and perks offered:
- Exceptional opportunities for career advancement, including geographical and promotional into larger and/or varied roles within the company
- Competitive base salary depending on experience
- Eligible for Quarterly and/or Annual bonuses
- Company car, or allowance available
- Paid vacation, holidays, and sick time
- Medical, dental, and vision insurance
- Retirement/401(k) plan with significant company match
- Relocation package for experienced applicants, if applicable
- Paid training and development
ServiceMaster Restoration Services is a drug free and equal opportunity employers to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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