Project Manager

Responsibilities:

Oversee the user environment consisting of a myriad of devices including, telephone, cable infrastructure, desktops, laptops, tablets, mobile devices, multifunction devices, camera systems, access control systems and various other computer-related systems.

These responsibilities include configuring, maintaining, troubleshooting, patching, or migrating end-user devices as appropriate and within security controls.

• Plan and direct the work of others and manage projects through implementation.
• Communicate effectively in oral and written form.
• Develop and maintain effective working relationships including vendors.
• Track and communicate operational metrics (including trending over time) and identify process and service improvement opportunities.
• Participate with data or process owners on projects such as refresh and consolidation strategies that included infrastructure technology updates and rollouts.
• Ensure that infrastructure (networks, data centers, servers, and storage) incidents and problems are resolved in a timely and effective manner, and reduce by analyzing root causes, minimizing disruption to business operations, and adhering to SLAs on availability and resolution response times.
• Align with department/division counterparts to achieve standardized operations and ensure execution of IT policies.

Mandatory Skills:

• 3 years of experience in the capabilities of data communications hardware and a variety of computer hardware and software.
• 3 years of experience in communications protocols, software, and network architecture.
• 3 years of experience in software design and modifications.
• 3 years of experience in planning and directing the work of others and managing projects through implementation.
• 3 years of experience communicating effectively in oral and written form.
• 3 years of experience developing and maintaining effective working relationships including vendors.
• 3 years of experience tracking and communicating operational metrics (including trending over time) and identifying process and service improvement opportunities.
• 3 years of experience with department/division counterparts to achieve standardized operations and ensure execution of IT policies.