Program Support Specialist - Clinic

Salary: $21.76 - $26.70 Hourly
Location : Battle Creek, MI
Job Type: Full-Time
Job Number: 2023-00346
Department: Health
Opening Date: 10/06/2023
Closing Date: Continuous
Bargaining Unit: TPOAM-HEALTH
Job Summary
Under the general direction of the Program Supervisor, performs a variety of duties within a team environment and provides support and assistance to the manager and clients.
Primary Duties & Responsibilities

• Maintain administrative workflow by studying methods, implementing cost reductions, and developing reporting procedures.
  
• Create and revise systems and procedures by analyzing operating practices, studying utilization of micro-computer and software technologies, evaluating personnel and technological requirements, and implementing changes.
  
• Assist manager in the recruitment, interviewing, and selection of new staff members.
  
• Develop staff by providing information, educational opportunities, and coaching.
  
• Resolve administrative problems by analyzing information, and identifying and communicating solutions.
  
• Maintain rapport with other programs by researching and developing new services and methods and resolving problems.
  
• Input relevant data into databases through a variety of data collection systems.
  
• Create and provide information (e.g., flyers, applications, poverty guidelines) and education to program specific consumers, providers, and community partners.
  
• Prepare and submit program specific forms and reports as needed by staff or manager.
  
• Ensure providers and/or collaborating partners receive public health updates, recommendations, guidelines, and distribute materials as necessary.
  
• Produce and mail correspondence to program specific clients and providers/partners as needed.
  
• Track contractual service, creating reports as needed.
  
• Maintain inventory and distribute medical/program-specific supplies.
  
• Collect and enter STD data for state reports into required application systems

• Collect and enter HIV data for state reports into required application systems

• Follow up with clients on all positive STD reports for treatment and partner information

• Follow up with Medical providers on all positive STD reports for treatment

• Provide STD & HIV test results

• Provide outreach information and testing on STD & HIV in community

• Provide reporting & treatment information to medical community as needed

• Ensure 3 month follow up testing on all STD positives

• Ensure provision of HIV partner services and CARES referrals

• Ensure proper lab processing and procedures are CLIA approved

• Gather monthly Lab QA forms and submit to Lab Director

• Address any missing Lab procedures and lab errors

• Coordinate Lab quality control and competency testing

• Provide Lab safety and Chemical hygiene updates to staff

• Provide treatment to STD clients in community as needed

• Seek out non-responsive clients who are positive or exposed to an STD or HIV

• Identify areas to target messaging and treatment to reduce infection rates
  
• Provide back up to clinic clerical functions as needed

Other Duties & Responsibilities

• Participate in team and general staff meetings.
  
• Participate in public health quality programs (e.g., Quality Improvement, Quality Assurance, Quality Control).
  
• Participation in emergency exercises and training required.
  
• Assess own needs for professional growth and participates in education that increases knowledge and skills in area of responsibilities.
  
• Adhere to established policies and procedures and maintains client confidentiality.
  
• Perform other duties as assigned.

Job Qualifications

• Knowledge normally acquired through the completion of an Associate's Degree as well as completion of specialized training with an emphasis in computer applications.
  
• One to three years of experience in public health preferred.
  
• Strong Microsoft Office and data entry skills. Must become proficient in program-related software within 90-180 days contingent on the software.
  
• Strong interpersonal and customer service skills.
  
• Skills necessary to effectively manage a program assignment and daily operations.
  
• Maintain program-specific required certifications (e.g., HAPIS certification to provide HIV counseling and testing), if applicable.
  
• Ability to multi-task simultaneous projects requiring concentration and attention to detail with frequent distractions due to people or telephone calls.
  
• A valid Michigan driver's license, an acceptable driving record, and a personal vehicle including proof of vehicle insurance are required.

Calhoun County's benefits package offers flexibility, choice, and value. It is an attractive component of our employees total compensation package. At Calhoun County, we know that good benefit plans are important to employees and their families. We're committed to providing employees with access to a wide range of information and tools so they can stay informed and make the most of their Calhoun County flexible benefit package.
What benefits does Calhoun County offer its full time employees?
Medical: Blue Cross/Blue Shield of Michigan with 3 Different Flexible Benefit Plan Options ()
Dental: 100% Employer Paid through Delta Dental ()
Vision: 100% Employer Paid through BCBSM Vision Services Plan (VSP) ()
Employee Health & Wellness Center (Premise Health): Most Services 100% Employer Paid (More information)
Life Insurance: 100% Employer Paid for Basic Life & AD&D
Short Term Disability: 100% Employer Paid for 67% Wage Loss Benefits up to 26 Weeks
Retirement: Employer 401(k) Match Program Up to 7% of Employee Contribution (More information)
Employee Assistance Program (EAP): 100% Employer Paid Through Bronson HelpNet ()
Flexible Scheduling & Telecommuting Options Depending on Position & Department
Paid Time Off:

• Start through fourth years - 144 Hours (3.6 weeks based on 40-hour work week)
• Fifth through ninth years - 184 Hours (4.6 weeks)
• Tenth through fourteenth years - 224 Hours (5.6 weeks)
• Fifteen and Subsequent years - 264 Hours (6.6 weeks)

(amounts & distribution may vary slightly by union contract, policy, and/or defined work week)
Paid Holidays: 14 Paid Holidays Throughout the Year
Additional Voluntary Benefits:

• Term Life Insurance (above Employer Paid Plan)
• Critical Illness & Accident Insurance
• Long Term Disability Wage Loss Benefits
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Wellness Program
• Perks Program (discounts at local merchants for being a County employee)