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SalaryProgram Representative is responsible handling a large caseload of clients participating in a federal or state rental assistance program that RCAP Solutions, Inc. manages.
Responsibilities:
- Ensures that the program participants, and property owners comply with program requirements in accordance with all applicable state or federal regulatory requirements.
- Completes annual re-examinations for an assigned caseload in a timely manner.
- Responsible for verifying client’s income, assets, and expenses to determine continued eligibility. Calculates participants share of rent and program subsidy levels using the income and asset verification process.
- Conducts orientation for voucher holders; ensures proper documentation is completed and inputs confidential data into secured systems
- Issues vouchers and monitor clients housing search efforts through lease up process; sends all required notifications to landlords and participants.
- Processes housing assistance terminations according to established procedures
- Maintains and documents communications with applicants, participants, and landlords relative to program administration
- Reports program compliance issues such as violation of family obligations, evictions, income eligibility, and fraud to the program Director
- Collaborates with community resource agencies and landlords in support of clients with positive tenancy and sustained housing assistance
- Meets and cooperates with federal and state monitoring officials, auditors, and others as required
Requirements:
- Education and Experience: Associate degree or equivalent from two-year college or technical school with a minimum of 2-3 years of work experience in housing or social service agencies; or three years related experience and/or training; or equivalent combination of education and experience.
- Communication: Must have excellent communication skills both verbal and written; provide excellent customer service; and have good public speaking skills. Preference given to candidates with multilingual skills (verbal and written) including Spanish.
- Adaptability: Ability to multi-task, meet deadlines, and have good mathematical skills.
- Computer Skills: Must have experience with computer systems and databases including Microsoft Office Outlook, Excel, and Word.
- Certification: Must have or complete required Nan McKay or Quadel. HUD required training for position and become certified within one year of hiring.
- Must pass a CORI.
Benefits:
- Competitive compensation
- Medical, Dental, Vision, LTD, and Life Insurance
- Flexible Spending Account and Health Savings Account
- Competitive Vacation and Sick time
- 14-paid holidays
- 403(b) plan RCAP Contribution and Match
Job Type: Full-time
Salary: $22.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- 8AM-5PM (ONSITE POSITION)
Work Location: In person
Job Type: Full-time
Salary: $22.00 - $23.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Type: Full-time
Salary: $22.00 - $23.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
In-person
Work Location: In person
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Worcester, MA 01602: Relocate before starting work (Required)
Work Location: In person
