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Form of workPosition Summary:
Penn Foster Group is looking for a highly experienced Program Manager to be the point of contact for all critical business functions related to our company's portfolio of Pharmacy Technician offerings.
The Program Manager has the industry credentials, knowledge, experience, vision, and proven capability to direct dynamic program implementation, development, and strategy, and will deliver market and competitor insights, career pathways, growth opportunities and industry trends. This role will strive to increase program success rates (completion rates, certification pass rates, learner satisfaction, employment outcomes) through collaboration with others within the company to ensure the highest quality content for our programs and a first-rate learner experience.
The Program Manager reports to the Healthcare Vertical Lead.
Essential Job Functions:
The Program Manager oversees the following areas:
Ensures curriculum teaches relevant skills to meet market needs, aligning to the proper industry credentials/certifications and accreditation requirements to achieve learner success.
Oversees program approvals related to certification, state boards, and ASHP accreditation – ensuring we maintain compliance.
As SME, guides curriculum, including new offerings and ongoing improvements and revisions through partnership with Learning Design and Development team.
Evaluates the effectiveness of current curriculum and recommend changes / updates based on industry standards, learner feedback, and quality experience guidelines.
Monitors certification pass rates and initiates action when improvements needed.
Partners with Vertical Lead to advise on portfolio optimization strategy by providing market and competitor insights, career pathways, growth opportunities and industry trends.
Manages and provides strategic oversight of advisory board(s)
Evaluates program/learner data and collaborates with learner-facing teams to identify and assess performance gaps and inform improvements to ensure successful learner journey.
Knowledge, Skills, Abilities:
Must be a national certified Pharmacy Technician (CPhT) and adhere to state regulations for licensure. License must be always maintained and current.
Have a minimum of an associate degree in Pharmacy Technician or a closely related discipline or hold an appropriate state teaching credential.
Minimum five years of experience as a Pharmacy Technician
Experience in education and distance learning highly preferred
Must be a current member of a national pharmacy or education association, and a state pharmacy association.
2+ years of hands-on experience with online learning or the development of online curriculum, Brightspace and/or Canvas LMS experience preferred.
Ability to conduct and translate market/user research and feedback into business objectives.
Clear, consistent communication skills to inspire and organize efforts across teams.
Ability to manage deliverables, priorities, and timelines.
Strong computer skills: Fully functional with Microsoft Office and online communication tools (instant messaging, live chat, forums, emails)
About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.
Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.
What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
