Program Manager - Hth Redmond

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.  

Use your administrative and social services skills as a Program Manager for HtH Redmond!  

The Program Manager - HtH Redmond oversees the daily operations of the HtH Emergency Housing/Permanent Supportive Housing (ESH/PSH) site, while working closely with to the TSA-Seattle Social Services Housing Director to ensure compliance to all rules, regulations, and contractual commitments.

This position is full-time, exempt, and located in Tukwila, Washington.

Pay Rate: $80,000/year

Duties & Responsibilities

• Maintain communication with ESH/PSH Director on all contracts, personnel, grievances, IRS, panel reviews, and new contact with outside agencies for potential partnerships.
• Direct management, operations, and supervision of HtH Emergency Housing/Permanent supportive Housing program
• Serves as primary contact point working with officials or funding for existing relationships.
• Maintain proactive relations with other service organizations.
• Participate in submission of grants, contracts and proposals related to site, submit all contract and grant work for review by ESH Housing Director.
• Provide assistance to guests to ensure a safe environment, to include compliance with rules and policies.
• Maintain a list of community resources available to guests and individuals calling for assistance and disperse the information in a friendly and business-like manner.
• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Work with Business Manager and Housing Director on budget management and program contract compliance.
• Provide orientation, support and supervision to staff and volunteers.
• Assist with the orientation and training of new staff, volunteers, and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Participate in staff meetings.
• Create and maintain physical files, as needed.
• Generate reports, as needed.
• Maintain case records and required forms and reports in the prescribed format.
• Prepare general correspondence as requested, including form letters.
• Perform other administrative functions as requested by Director
• Comply with Salvation Army procedural requirements, including those outlined in the Policy & Procedure Manual and Employee Handbook.

Education & Experience

• College degree preferred or equivalent experience as a Program Manager
• HS Diploma or GED required
• Minimum of one-year experience in public contact/customer service
• Minimum of two years administrative experience
• Minimum of two years of program management experience

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

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A generous benefits package is included with full-time positions:  paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance:  Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.  Voluntary +1 and +family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance are offered. 

Life and Voluntary Options.  An employer-paid life insurance policy covers employees.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans:  Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave:  The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave:  12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. 

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays:  13 designated holidays + 1 floating holiday per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required.  The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable.  If the applicant requests an exemption, then the processes described in this summary should be followed.