Program Manager - Employee Experience (Hr)

The People Experience team, which is part of our People & Places (HR) organization, exists to shape experiences that maximize the potential of our people. The People Experience team consists of four pillars: Experience Solutions (digital HR experiences), HR Connect (general and expert-level human-assisted support), Employee Relations, and Ethics & Investigations. The Programs & Operations team sits under the People Experience team and drives excellence and efficiency across the People Experience portfolio of programs and operations.

 

Programs & Operations provides program management, end-to-end thinking, operating solutions, and governance for People Experience programs and projects as well as cross-functional projects that have an Employee Experience component. The team also manages, measures for efficiency, and enhances operational tools and processes used by the People Experience team.

 

This role will report to the Programs & Operations manager.

Responsibilities

• Manage or support People Experience programs and operational structure.
• Develop end-to-end plans and apply the right program management methodologies, tools, and skills to develop a detailed execution approach that is the right fit for the program or project. Build structured and actionable project plans, execute against the plan and adapt to changes and pivots, drive the operating rhythm, identify risks and issues and work with stakeholders to determine a response plan, use data to assess progress to plan and review data for trends, and communicate progress and trends to stakeholders.
• Build relationships with key stakeholders and execute on change management plans, identifying interdependencies and escalating barriers.
• Drive improvement by creating, documenting, and continuously improving repeatable frameworks to deliver outcomes at scale, including playbooks, process documents, trainings, and governance systems.
• Analyze and interpret quantitative and qualitative data to get to the root cause and generate actionable insights that enable data-driven decisions.
• Manage, test, measure efficiency, and enhance operational tools and processes.
• Build, test, and manage systems or structures to support automations, including AI-powered automations and experiences.
• Facilitate or produce clear, actionable requirements documents and ensure project teams have an in-depth understanding of the requirements to get to a shared vision.
• Contribute to or drive complex team initiatives and projects and/or People & Places priorities with outcomes that are well defined.

Qualifications:

• Exceptional interpersonal skills and the ability to interact and communicate verbally and in writing effectively with senior leaders, members of management, and employees at all levels of the company.
• Adaptive critical thinking, judgment, and analytical skills.
• Ability to focus strategically and prioritize to accelerate the delivery of the most important work.
• Ability to leverage domain knowledge and experience to get up to speed quickly in new areas, execute efficiently and effectively, and identify opportunities to improve solutions so they scale.
• Learning and growth mindset, including understanding trends and continuously seeking to improve yourself and the experience for employees.
• Operational excellence and process rigor, including project management and end-to-end process and workflow management.
• 5+ years experience in complex program management, including experience in an employee-facing HR organization supporting experience design, support services, or HR advisory support.
• Comfort with HR, program management, and case management tools and technology, including Salesforce, ServiceNow, Smartsheet, and JIRA.

Employment Type: Employee