Program Manager - Client Services

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.  

Use your administrative and social services skills as a Program Manager of Client Services!  

The Program Manager of Client Services at King County Shelters plays a crucial role in ensuring the smooth daily operations of Client Services, working closely with Shelter and Outreach Services. This role focuses on three key areas: Enhanced Staff Management and Training, Workflow Coordination, and Staff and Program Audits to meet contractual, legal, and Salvation Army standards. While primarily operating during business hours, flexibility is required for early mornings, late evenings, weekends, and holidays to accommodate program and client needs.

This position is full-time, exempt, and located in Seattle, Washington.

Pay Rate: $67,724.80/year

Duties & Responsibilities

• Directly manage Client Services sub-department, including case management and care coordination.
• Supervise intakes, assessments, and planning, collaborating with Mental Health Specialists.
• Coordinate Case Manager Assistant duties, lead weekly case conferences, and monitor outcomes.
• Ensure compliance with contracts and grants, enhancing data entry.
• Maintain relations with service organizations, respond to crisis calls, and represent Salvation Army positively.
• Stay updated on housing regulations and draft policies under the Department Director's guidance.
• Assist in staff orientation and training, collaborate internally, and manage physical files with scheduled audits.
• Generate corrective action plans based on performance reports.
• Prepare correspondence in line with Salvation Army procedures.

Education & Experience

• AA/BA in Social Work or related field; or
• Minimum 2 years of experience in 3 or more of the following fields: human services, staff supervision and/or finance, crisis, and case management.

Required Skills & Abilities

• Microsoft Office Software, Outlook, Word, Excel, PowerPoint, SharePoint
• Working knowledge of integrated database applications and ability to use new software programs with basic training
• SSI/SSDI Outreach, Access, and Recovery trained and certified

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

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A generous benefits package is included with full-time positions:  paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance:  Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.  Voluntary +1 and +family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance are offered. 

Life and Voluntary Options.  An employer-paid life insurance policy covers employees.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans:  Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave:  The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave:  12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. 

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays:  13 designated holidays + 1 floating holiday per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required.  The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable.  If the applicant requests an exemption, then the processes described in this summary should be followed.