Program Manager

SUMMARY: The Program Manager provides regional direction and leadership to the College Success Foundation's (CSF) student support services in middle school, early high school and later high school programs. The position supervises a team of school-based staff who provide services and activities that
contribute to students' enrollment in college following high school graduation. The role oversees day-to-day program operations, service delivery as well as partnerships with school and community partners.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day personnel and program management to include but not limited program initiatives, training, staffing/recruiting, time and attendance, performance management process, and event planning. Recommends salary adjustments, transfers, promotions and corrective action measurements, as necessary or required.
• In conjunction with Director of Programs, manage and administer adopted site budget in a cost effective manner. May be required to participate in the preparation of the annual budget.
• Reviews ongoing performance results to targets. Takes corrective measures with authorization and escalate as needed.
• Keeps Director(s) promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Manage collaborative efforts with teachers, principals, colleague access providers and community- based organizations to promote college opportunities for students. May be required to facilitate programming at new sites to meet the demands of the organization.
• Collaborate and work closely with, but not limited to office staff, program staff, national office, Director of Programs, CSF National Program Directors, Executive Directors on initiatives or matters that will have a direct impact to the regional site or the Foundation.
• Manage, sustain and deliver on program development initiatives, scholarship programing partnerships, and partner-sponsored events.
• Ensures fidelity of student and program data by overseeing data collection practices that are accurate, timely and in accordance with CSF policy.
• Performs other program management & supervisory duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent verbal and written communication skills.
• Demonstrated understanding of complex program management.
• Budget and fiscal discipline.
• Ability to facilitate meetings, build consensus, and speak in public.
• An established commitment to work collaboratively and harmoniously with CSF staff, colleagues and stakeholders. A commitment to diversity and equal opportunity.
• Skills in Office 365.
• Organizing, performing, and prioritizing multiple tasks with excellent attention to detail.
• Handle a variety of tasks and projects on an ongoing basis, including meetings with staff, students, school personnel, parents/guardians, Foundation staff and other community resource persons.
• Utilize proactive approaches to problem-solving with decision-making capability.
• Build relationship with diverse stakeholders, including staff and external partners.
• Be a "self-starter", able to work independently while observing and complying with all standards of the supervision personnel and relating programs and services of the employer.
• Attend and participate in community functions, all CSF events and programs that will enhance the visibility of our programs.
• Attend occasional evening and weekend events.
• Ability to travel up to 30% of the time. Must have a valid driver's license, proof of insurance and reliable transportation.

QUALIFICATIONS FOR THE POSITION:

• Bachelor's degree. Master's degree preferred.
• A minimum of six years of experience in fields such as education, youth development, or policy work.
• Five years prior supervisory or management experience highly desired.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to; place objects or operate office equipment such as a computer or other productivity machine and to communicate information and ideas so others will understand as well as exchange accurate information in these situations. The employee is frequently required to frequently move up to 10 pounds, and occasionally move up to 50 pounds. Specific vision abilities required by this job include the ability to observe details at close range and the ability to adjust focus.

WORK ENVIRONMENT:

Employees must be able to work in the Yakima Office and use collaborative software in order to communicate with others and attend virtual meetings. Hybrid remote schedule is available for this position. Employees must reside in the state of Washington and live in Yakima County. Employees must be able to handle the stress that is involved in meeting strenuous and competing deadlines, working in high volume areas, and be flexible and able to interact with employees, students, and/or community partners of all levels. This work environment is moderately quiet.

CONDITION OF EMPLOYMENT:

The position may change based upon needs of the program and/or organization needs and available funding. College Success Foundation maintains a drug free environment. Employees of College Success Foundation and its subsidiaries must be able to successfully work in and promote a multicultural and diverse work environment.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.