Program Integrity Specialist

Salary : $56,911.66 - $85,367.88 Annually
Location : CO 80120, CO
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: 05632
Department: Human Services
Division: Child Support Services
Opening Date: 01/05/2024
Closing Date: 1/21/2024 11:59 PM Mountain
Description
Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.
Our Vision:To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)
ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design and continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long-term stability and sustainability.
The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse, and building strong communities.
Under general supervision, this position exists to coordinate all internal and external audits within the Department of Human Services. This position also acts in the role of Human Services Hearing Officer, which is responsible for conducting all County Dispute Resolution hearings. Within the guidelines of agency policies, this position requires sound judgment and is responsible for representing the department in regard to all audit findings. Is responsible for one's own work products. Provides oversight as requested to maintain audit and regulation compliance. Represents the Department of Human Services in audit situations that could impact budget and/or fiscal sanctions.
Duties
DISTINGUISHING FEATURES:
Currently, the Department of Human Services is subject to a multitude of audits on a monthly basis. The incumbent must be able to coordinate, track, and report on all audit findings. The required depth and breadth of knowledge of program rules and regulations distinguish this position. Additionally, the incumbent must have strong analytical skills, knowledge of statistical instruments, and leadership in quality improvement efforts.
DUTIES:

• Interprets rules and regulations for staff and provides clarification of rule changes.
• Conducts monthly County QA meetings. Represents Arapahoe County Department of Human Services at local, state, and federal meetings as assigned.
• Attempts to resolve customer complaints through County Dispute Resolution Conferences when an issue is not able to be resolved by a supervisor.
• Acts as a contact for all internal and external audits and is responsible for coordinating all external audits conducted by the State Department of Human Services, Department of Health Care Policy and Financing, and the designated county auditors.
• Conducts interviews and collects, reviews, and analyzes information and data to identify and develop audit objectives and issues.
• Tracks and monitors all quality assurance findings and prepares all rebuttals for the department. Maintains a case review database to track and monitor all case file rebuttals. Prepares all audit reports based on findings.
• Collects, evaluates, and prepares research and/or other complex statistical data for the department. Prepares statistical and narrative reports and recommendations and participates in the analysis and interpretation of data as appropriate for the purpose of improving the quality of the Division's work.
• Develop and implement measurement systems that will collect data from audit findings and reports that can be used by management to understand the outcomes of current business practices and training.
• Issues rebuttals for errors identified in case state file reviews.
• Makes determinations regarding internal case file review rebuttals and coaches staff on how to correctly process a case when errors are found.
• Works cohesively with all department staff to ensure case files are submitted to the reviewing entity within the prescribed timeframes.
• Informs and coordinates audit findings with the Community Support Services staff.
• Conducts all County Dispute Resolution Conferences and renders decisions. Prepares and distributes hearing decision letters.
• Draft and monitor all department Corrective Action Plans as necessary.
• Identifies and analyzes training needs based on error trends. And assists Community Support Services Trainers with new and ongoing training when needed.
• Conducts random quality reviews of cases previously reviewed by supervisors.

REQUIREMENTS:
Skills, Abilities, and Competencies:

• Knowledge of management principles and practices.
• Ability to exercise professional judgment and make appropriate decisions.
• Knowledge of research methodology, principles, and procedures.
• Ability to prepare and present reports and proposals.
• Ability to utilize statistical computer software.
• Ability to gather and analyze statistical data and generate reports.
• Skill in the use of personal computers and related software applications.
• Extensive knowledge of state and federal regulations that pertain to all public assistance programs.
• Must be able to read and interpret policies and procedures as they relate to releasing information.
• Knowledge of local and State computer systems as well as Windows, Access, Excel, and Word.
• Ability to think logically, research, organize, and prioritize the workload through sound decisions and judgment.
• Ability to effectively represent the Department of Human Services and act as a liaison for the Department when interacting with the State of Colorado Department of Human Services, community organizations, and other government offices.
• Ability to coordinate and ensure work is completed in a timely manner despite tight deadlines, high volume of work, constant/frequent interruptions, and dealing with angry, upset, or frustrated individuals.
• Ability to demonstrate effective customer service skills
• Ability to communicate both orally and in writing. Must be able to effectively communicate with employees and others over the telephone and in person.
• Ability to resolve conflicts.
• Ability to influence/ motivate staff to achieve desired results.
• Ability to perform basic mathematics: basic addition, subtraction, multiplication and division, and use of a calculator.

Behavioral Competencies (these are required for all positions at ACG):
Accountability Accessibility Inclusivity Integrity
Requirements
Education and Experience:

• Associates Degree.
• Three (3) years experience determining eligibility in public assistance programs.
• Any equivalent combination of education and work experience that satisfies the requirements of the job will be considered.

Preferred Education and Experience:

• Two (2) years experience in a Lead or Trainer role
• Supervisory experience
• Quality Assurance experience
• Bachelors Degree

Supplemental Information
Pre-Employment Additional Requirements:
This position requires a background check.
WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

SCOPE OF INTERPERSONAL CONTACTS:
Contacts are with County personnel, committees, other agencies, and the general public. Requires the giving and receiving of information which is routine in nature but may require explanation of procedures.
Contacts are with superiors, peers, subordinates, elected officials, users, and/or vendors. Contacts require the ability to exercise a high degree of interpersonal skills to influence persons at all levels. Incumbent is accountable for the results of the contact. Contacts often involve giving or obtaining information on matters of policy in controversial, complex matters.
PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.

• Spends a 50% of the time sitting and, 50% either standing or walking.
• Occasionally lifts, carries, pulls, or pushes up to 25 lbs..
• Occasionally stoops, kneels, balances, reaches, crawls, and crouches while performing office duties.
• Verbal and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
• Constant use of eye, hand, and finger coordination enabling the use of automated office machinery.
• Visual capacity enabling constant use of computer equipment.

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch
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Toll-Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.
As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities

For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary.
01
Please choose the response that best describes your educational background.

• High School Graduate or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree

02
Best describe your years of experience in human services, specific to public assistance programs.

• No Experience
• Less than 1 year of experience
• 1 years of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years or more of experience

03
Best describe your years of experience with determining eligibility in public assistance programs (Colorado Works, Family Medicaid, Food Stamps, Adult Financial, Adult Medicaid, etc.).

• No Experience
• Less than 1 year of experience
• 1 year of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years or more of experience

04
Do you have a current, valid driver's license?

• Yes
• No

05
Have you received six or more points within the past twelve months or eight or more points within the past twenty-four months against your driving record?

• Yes
• No

06
How many moving traffic violations have you been cited for in the past two years?

• Less than 3 violations
• 3 or 4 violations
• 5 or more violations

07
In the past five years, have you had your driver's license revoked or suspended?

• Yes
• No

08
Have you ever had an Intentional Program Violation (IPV) related to the receipt of Human Services Benefits such as TANF, Food Stamps or Colorado Works monies? (A "Yes" answer does not automatically disqualify you from employment, since the nature of the violation, date and the job for which you are applying is also considered.)

• Yes
• No

Required Question