Program Director - Tustin Family Center

Job Overview
The Director of Residential Behavioral Health Services is responsible for overseeing and implementing Residential behavioral health program services, clinical activities, and staffing to ensure program compliance with contracts and licensing regulations. The Program Director sets the clinical tone, utilizing trauma-informed, gender-responsive, evidence-based, and harm reduction approaches. Coordinates with other departments within and outside of the agency to ensure that client needs are being met in support of health and recovery.

Key Responsibilities

Program Management Responsibilities: Directs clinical treatment and coordination of various activities and departments within facility as well as coordination of external stakeholders. Ensures treatment is in accordance with contracts/license expectations, including new Drug Medi-Cal (DMC) requirements where applicable. Has ultimate responsibility for retention and completion of all participants. -Facility Management Responsibilities: Responsible for oversight of the program needs, including but not limited to safety and security, compliance and accountability. Must be available afterhours and on weekends to respond to facility emergencies, outstanding crisis or events.
Supervisory Responsibilities: Oversees management of staff and agency volunteers, which includes, Administrative Supervisor, Clinical Leads, Intake Supervisor, registered and certified SUD counselors, and masters/doctorate-level mental health clinicians. Duties include direct supervision and mentoring of subordinate supervisory staff, providing verbal and written qualitative and quantitative feedback of their work. Duties include but are not limited to, hiring, training, motivating, evaluating, disciplining, and terminating. Ensures all staff are trained on and competent with program policies, procedures, and practices. Resolves many employee deficiencies through a number of avenues: performance improvement plans, written warnings in collaboration with HR, encouraging the utilization of staff benefits like PTO and the EAP, and termination.
Administration and Compliance: Ensures that each client receives all services stated in applicable contracts. Ensures compliance with codes and regulations at local and state levels. Responsible for client capacity within the program, which is 15 families. Works closely with our agency's compliance department in developing, disseminating, and ensuring adherence to programmatic policies and procedures. Conducts monthly quality reviews of all charts and of staff performance and productivity. Leads a weekly staff meeting to discuss program updates, issues, policies and procedures. Ensures client rights mandated by governmental codes and agency norms. Responsible for quality assurance for charts and treatment plans. Ensures proper handling and transfer of documents and records. Responsible for oversight of the Electronic Health Records (EHR) system for the program, including but not limited to running reports such as discrepancy, retention, productivity, utilization and ensuring all discrepancies are corrected in timely manner.
And, other duties as assigned.
Education and Knowledge, Skills and Abilities

• Master's Degree in Social Work or related field.
• Knowledge of community resources for non-profit substance abuse treatment facilities.
• Experience with government contracts and compliance.

• Must not be on active parole or probation.

• Ability to work in a collaborative partnership environment.
• Excellent verbal and written communication skills.
• A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment.
• Professionalism, punctuality, flexibility and reliability are imperative.
• Excellent verbal, written, and interpersonal skills.
• Action oriented. Strong problem-solving skills.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
  
• Outstanding ability to follow-through with tasks.
• Ability to remain alert and awake during overnight shifts to perform job responsibilities.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

• Knowledge of co-occurring disorders and trauma informed treatment.
• Bilingual.
• Knowledge of Clinical documentation (treatment plans, progress notes etc.).
• Experience working with criminal justice population.