Program Director, Motel Voucher Program

Position Description

About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula.  As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy.  LifeMoves operates over 15 major sites from San Jose to Daly City.

Culture: LifeMoves staff are dedicated to serving our community.  Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity.  A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff.  Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.

Position Summary: . LifeMoves seeks a professional and dynamic Program Directorto oversee our Motel Voucher Program site(s) in Santa Clara County. Under the direction of the Director of Shelters & Services, the Program Director will be responsible for the day to day management and operation of the location(s), as well as supervision of the Case Management team. This individual will be responsible for ensuring program site safety and the delivery of high-quality basic need services that help homeless families return to permanent housing.

 

Essential Functions:

Administration & Management:

• Develop appropriate program procedures, policies, and forms and ensure their implementation
• Develop and implement annual program plan in collaboration with staff and the Director of Shelters & Services
• Develop and monitor an annual program budget
• Supervise the collection, compilation, and submission of all program statistics, including monthly, quarterly, and annual reports submission to senior administrative team; ensuring all reports meet funding and legal requirements
• Coordinate program development in the following areas: job development, follow-up program, donations, food services, volunteers, recreational activities for clients, and other areas as needed
• Ensure the delivery of services in a professional, ethical and effective manner;
• Ensure maintenance of a clean, safe, and supportive environment for clients and staff.
• Understand and implement all LifeMoves policies and procedures.
• Manage day-to-day operations for staff and clients, including hiring, training, and scheduling staff, shelter maintenance requests, supply ordering, site workshop coordination,

Staff Supervision:

• Full oversight of staff including: hiring, training, supervision and facilitation of staff meetings
• Provide on-going guidance and supervision to staff regarding client issues.
• Assist in assessing staff development and arrange for trainings.

Community Relations:

• Develop and maintain strong relationships with area service providers.
• Collaborate with community groups & stakeholders to ensure smooth and successful delivery of program services.
• Assist in training other social service agencies in our eligibility criteria and referral process.
• Effectively interact with senior leadership, program funders, volunteers, donors, and the surrounding community as needed.

Record Keeping:

• Supervise the collection, compilation, and submission of all clinical statistics.
• Ensure that all staff submit monthly, quarterly, and annual reports in a timely fashion.
• Ensure incident reports are documented and program needs are adjusted accordingly.

Position Qualifications

• Prior experience working with homeless individuals and other marginalized populations in crisis highly desirable.
• Demonstrated leadership or supervisory experience. You should be empathetic and supportive of your team while also holding them to high standards, and not feel afraid to have tough conversations as needed.
• Experience developing, managing, evaluating and operating programs serving homeless populations.
• Strong written and oral communication, personnel management, conflict resolution, and clinical supervision skills are necessary.
• Strong knowledge of substance abuse and relapse prevention, mental health issues, and domestic violence is required.
• Prior experience building a team, or a positive group culture.
• Prior experience managing team projects or delegating work to others and supervising the results.
• Highly organized and strong time management skills. Able to be creative and take initiative to implement projects with minimal supervision.
• Eye for facilities, spatial organization, and opportunities for physical/capital improvement of the programs.
• Direct experience working with clients, such as case management, counseling, or similar.
• A strong foundation in the ideas and practices that promote diversity, equity, and inclusion; and a commitment to ongoing professional development in this area
• Available to be on-call after hours in coordination with the Program Director. Available to work periodic but regular weekend hours. Available to be on-call Tuesday evenings.
• Interest in professional growth.

Education and Work Experience:

• BA/BS in Social Work, Psychology, Sociology or similar field, or equivalent experience; Master’s Degree desired.

Physical Activity Requirements:

• Ability to lift/support at least 30 lbs. as needed
• Ability to sit, stand, stoop and bend frequently

We have a comprehensive benefits package, which includes Medical, Dental, Vision, Flex Spending Account, Dependent Care Reimbursement Account, Long-Term Disability, Life Insurance, 401K, etc.

To learn more about our non-profit organization, check out our website at www.lifemoves.org

LifeMoves is an Equal Opportunity Employer (EOE)