Program Director, Afterschool And Family Programming - Bob Sierra Family Ymca

Description
Under the direction of the Senior Program Director, the Program Director provides leadership and oversees the daily operations of the program departments. Additionally, the Program Director will provide support to the Senior Program Director for Afterschool, Summer Day Camp/Kids Day Out, Stay and Play/Youth Zone and some family engagement activities including Parents Night Out and center community events. This position supports the leadership team, playing an integral role in membership acquisition, engagement, program quality, and retention. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.
Critical areas of expertise include: leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and full-time teams and interviewing, hiring and onboarding associates.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Program Quality and Growth

• Afterschool>
  • Provides support to leadership in supervision and oversight, as well as quality control, for the Afterschool Department
  • Assists the Senior Program Director in all aspects of Afterschool management, associate recruitment and training, and ensuring the delivery of a fun and safe afterschool experience that also supports membership.
  • Organizes and oversees developmentally appropriate implementation of a Afterschool curriculum
• Family Programming>
  • Provides direct leadership and supervision of Family Programming staff in creating fun, adventure filled, memorable experiences that matter to members and their children.
  • Designs, operates, & supervises all center family activities and classes, holiday camp programs, homeschool programs, birthday parties, and any other activities/events that benefit family membership in the Y.
  • Responsible for input in the center's Family Programming calendar and for making connection points with families to increase participation and drive a superior member experience.
  • Provides leadership and oversight of all holiday camp program operations (KDO).

Program Operations/Team Leadership

• Administrative>

• • Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Leads strategy implementation to achieve strategic plan targets for programming.
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.

• Team Leadership>
  • Provides direct supervision and leadership to direct reports while hiring, developing, motivating and retaining a committed team passionate about the YMCA's mission, safety and service to members.
  • Advocates for association-wide practices and is a source for innovative ways to grow the program member experience, base, and practices.

Leader-On-Duty:

• Serves as Leader-On-Duty within the Leadership Team's monthly schedule.

Supports other YMCA program areas:

• Assists in collaborative environment by supporting the operations of Day Afterschool, Camp, Family Programming and other programs, as needed.

Membership Engagement and Retention:

• Evaluates members connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated, and aligned to YMCA goals.
• Assists with monthly marketing and communication for programming

Safety and Risk Management

• Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintains proper records, including associate certifications, meetings, and trainings.
• Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
• Monitors programming to adhere to all state, local and YMCA health & safety regulations.

Requirements
Education/ Experience Required:

• Associate's degree in Youth Development, Recreation, Health Sciences, Physical Education or related field or equivalent experience preferred.
• Minimum of one (1) to two (2) years of YMCA or programmatic experience preferred.
• Experience working in a Y (or similar) 1,000+ unit membership base organization supervising or serving in a leadership role preferred
• Proven results in increasing program quality and growth through exceptional planning and organizational skills.
• Highly motivated with the ability to meet or exceed goals, cultivate and retain program participants.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Strategic planning and tactical execution experience that resulted in achievement of goals
• Excellent personal computer skills and experience with standard business software
• Must be able to work flexible hours including evenings, weekends, and holidays
• Ability to relate effectively to diverse groups of people from all social and economic segments
  of the community

Certifications/Trainings Required:

• Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
• Maintain other required certifications as stated in the training matrix.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:

• The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
• Ability to instruct and observe participants during program activities.
• The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions.
• Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
• Ability to sit and reach, and must be able to move around the work environment.
• Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
• Must have flexibility and the ability to adapt to changing circumstances.
• Ability to lift and move a minimum of 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
• The noise level in the work environment is usually moderate to high.
• This position requires reliable transportation and willing to travel, if needed.
• This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.
• Must be able to perform all duties and functions of those that are supervised

ACCOUNTABILITY:
Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties. Accountable for attaining and exceeding all State licensing standards as well as Association Operating Guidelines.