Program Director

If your passion is flying and you have the skills to deliver patient care in missions where every second counts, apply today!

Program Director

Must reside within 75 miles of one of the following Kansas cities:

Liberal, KS

Goodland, KS

Dodge City, KS

JOB SUMMARY

The Program Director provides leadership, support, and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PD does what is right for the patient and staff through the support of Company SOP’s and protocols. The PD provides effective problem solving, process improvement, leadership, communication, and team building skills.

ESSENTIAL FUNCTIONS/DUTIES
Leadership and Management:

• Reporting Accountability
• Program Director may oversee air and ground Programs where GMR footprint is integrated
• Reports to the Regional Director of Operations

Base Leadership

• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance
• Responsible and accountable for the service line business management, goals, expectations, and development
• Responsible for the development of the annual base budget and Performa
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic)

Crew Management

• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff
• Provides guidance in crew performance management enacting disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations
• Ensures that all base crew members are compliant with company standards and CAMTS regulations
• Participates in consistently and equitably executing established Company policies, and for recommending appropriate modification, deletion, or development of policies such that the mission of the Company is best fulfilled

Customer Service

• Ensures internal systems and processes exist to support customer goals
• Responsible for customer mapping to understand customer goals and required deliverables
• Responsible for “customer listening” to understand and gain insight to the customer experience, needs, and wants
• Manages customer relations to include in-region business development, communication, and contract management
• Maintains government relations within base region
• Oversees base marketing and public relation needs

Fiscal Management/Marketing

• Participates in preparation and execution of the annual base operating, patient transport, and capital budgets performing continuous variance analysis and corrections
• Responsible for appropriate and measurable financial plan(s)
• Provides solid measurement/metrics system(s)
• Responsible for timely variance analysis and corrections
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources

Other

• Serves as a member of the management team, and contributes willingly, effectively, and efficiently as a team member in accomplishing the stated goals of the organization
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area
• Coordinates and manages the local leadership team meetings

QUALIFICATIONS
Experience:

• Preferred - Previous experience as a registered professional nurse, paramedic, or respiratory care practitioner
• Required - One (1) year of management or supervisory experience
• Required - Ability to design, execute, and measure an effective business and marketing plan

Education:

• Required:  Bachelor's degree or equivalent knowledge and experience preferred

Skills:

• Ability to design, execute and measure an effective business and marketing plan
• Excellent verbal and written communication skills
• Team building skills
• Basic computer skills (word processor, database)

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:

• The Program Director is physically based at an airport “crew quarters”, but, will also perform work away from the base, at home, and in customer facilities as required
• Periodic business travel by automobile and aircraft will be required

Physical Demands:

• Involves moderate amount of sitting, speaking, and listening while frequently using hands to key to input data and information
• Requires close and distance visual capabilities
• Capable of lifting 40 pounds floor to bench height
• Coordinate multiple tasks simultaneously

Mental Requirements:

Crew/Customer/Patient Focused

• Anticipates and strives to understand the unique needs of each crewmember, patient, and/or customer
• Tailors each interaction to the specific needs of the person and/or situation
• Responds quickly, safely, and efficiently to problems that arise while providing service and/or leadership

Communication

• Demonstrates consistent, clear, and courteous communication
• Is receptive, responsive, and realistic
• Among teammates is supportive, open, and vulnerable
• Provides timely, constructive feedback that contributes to others' development (each member must demonstrate a commitment to help each other succeed)

Accountability

• Takes responsibility for individual and team actions, decisions, and results
• Measures progress against agreed upon plans and stated goals
• Dedicated to team success
• Performs work with high quality and excellence
• Dependable and delivers on established timelines

Continuous Improvement

• Thinks broadly when seeking new ways to improve performance, processes, and services
• Seeks out and utilizes best practices

Why Choose Med-Trans? As a leader in helicopter air ambulance services, Med-Trans is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. 

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: https://www.globalmedicalresponse.com/docs/site/non-discrimination

Check out our careers site benefits page to learn more about our benefit options.