Address
Form of work
SalaryMission :
To change the way the world defines and views disabilities by making profound, positive differences in people's lives every day.
Job Description:
The Program Director ensures the smooth operations and completion of work product of the office. Work to maintain a positive relationship and office environment for all. Coaching and leading the office through program changes. Relaying information timely from ESL corporate office and funders. Tasks to further this effort include the following:
Ensure ongoing requirements of contract(s) are met timely and successfully
Quality Control
Supervision of Support Coordination Supervisors
Maintain the Quality Assurance Plan
Monitor supervision binders at least quarterly
Provide oversight of daily operations
Provide oversight of interviewing, hiring, and training
Responsible for billing procedure processes
Conduct weekly staff meetings and disseminate directives/info effectively and timely
Ensure necessary training and tools are provided for staff
Meet billing quotas
Provide budget oversight
Discipline and coaching of direct reports.
Complete annual performance review of each direct report at least annually
ACCOUNTABILITIES:
PROVISION OF SERVICES:
Knowledgeable of contract requirements and population specifics
Oversight of daily operations
Maintenance of compliance
Ensure all clients and significant others are treated with respect and dignity; and to ensure that their rights are preserved
Assess, as appropriate, client service provision in terms of performance criteria that reflect sound, achievable Support Coordination practices
Monitor Support Coordination Supervisor folders to review supervisor notes ensuring clients are staffed on a random and as-needed basis each month.
CLIENT FILE MAINTENANCE
Review randomly selected client files each week using an ESL review checklist to ensure all documents are filed, up-to-date, and accurate.
PROJECT MANAGEMENT:
Communication - Coordinates weekly staff meetings with Support Coordination Supervisors to keep all staff informed, ensure open lines of communication and determine training needs and scheduling. Exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication, ensure oral and written communication is professional.
Performance Management - Work with Support Coordination Supervisors in evaluating program effectiveness and compliance with state/contract requirements and program goals.
Planning – Establish effective objectives, priorities, and implement plans; anticipate obstacles and consider alternatives.
Coordination – Able to multi-task in work to coordinate efforts with programs to ensure consistency and adequate follow-up.
Action Orientation – Ability to take initiative rather than passively accepting; take action and attempt to influence events to achieve goals.
Work Commitment – Willingly expend extra effort and time to get a job done; identify with organizational goals, exhibit excellent time management abilities.
Building Relationships – Able to establish rapport with Easterseals administrative and other program staff.
Team Playing – Work cooperatively with staff and other Easterseals employees.
Mission Advocacy – Able to identify with project and Easterseals objectives. Adequately, constructively and directly communicate these objectives to the team and participants.
