Address
Form of workThe department is comprised of a group of physicians, advanced practice providers, and researchers dedicated to promoting the development of oncologic Emergency Medicine as a distinct discipline. The department's mission focuses on the discovery and application of time-critical diagnostics, decision-making and treatments that save lives, reduction of patient disability and restoration of health among persons with cancer.
JOB SPECIFIC COMPETENCIES
Program Coordination (60%)
I. Onco-Emergency Medicine Quality and Patient Experience - Responsibilities include supporting the onco-Emergency Medicine initiatives surrounding quality and patient experience.
Quality
• Provides direct support to department Quality Officers including the programmatic execution of the strategies and tactics necessary to successfully improve the outcomes that are value based and quality driven.
• Works closely with clinical teams supporting key performance quality indicators (as supported by STATTIT and VIZENT)
• Develop spreadsheet to track departmental QI projects
• Ensure all departmental QI projects are registered with QIAB (Quality Improvement Assurance Board)
• Coordinates and manage physician peer review processes (FPPE/OPPE), inclusive of chart reviews, collection and analysis of data for provider
• Assists quality officers with improvement initiatives inclusive of facilitating changes directed at processes, systems, procedures, as well as operational.
• Organizes reports and presentations associated with patient safety events, case review and recommended interventions that enhance the well-being of patients, staff and organization.
• Organizes and reports Risk Management Education (RME) credits to Legal department. Advises physicians of progress, deadlines and opportunities. Assures that all faculty and clinical providers meet the annual requirement.
• Develop and initiate processes for communicating and tracking updates in CMS training.
Patient Experience
• Provides direct support to Patient Experience Officer including the programmatic responsibility for enhancing and continually improving the overall experience of patients and families.
• Communicates to all faculty and clinical providers the shared vision for patient experience improvements.
• Assists in deploying protocols supporting Patient Experience initiatives in both the ACCC and CDU.
• Identifies service, educational, and training programs that will enhance patient experience for faculty.
• Reviews and provides ideas to improve MDA patient experience performance metrics.
• Works to ensure alignment of people, processes, systems and rewards.
• Along with the Program Manager and Patient Experience Officer, monitor and report patient experience trends.
Clinical Provider Recruitment, Credentialing, and Licensure (20%) - Responsibilities include management of timeliness to support full-time faculty recruitment as well as per diem (clinical specialists, moonlighters) providers.
• Process ePaf activities to support all new recruitment for faculty and clinical providers (clinical specialists).
• Initiate all activities and manage timelines associated with Faculty Academic Affairs (appointments and terminations), Medical Staff Office (credentialing), and Onboarding (badge access, EPIC, fit testing, etc.) for all appointments.
• Evaluate timelines and work with Program Manager and Department Administrator to assess areas that contribute delays.
• Communicate directly with providers on licensure renewals and education requirements, inclusive of CMS mandates.
• Organize and coordinate all documentation associated with CMS regulated requirements which includes developing checklists, routinely auditing department files, as well as ensuring all providers are current with training transcripts, licensure, CVs, board certifications, and other necessary materials.
• Facilitate communication between candidates and applicable contacts within onboarding departments (Faculty Academic Affairs, Medical Staff Office, Provider Referral Services, and Dept. of Emergency Medicine).
Finance Reconciliation and Administrative Activities (20%) - The coordinator will also have financial responsibilities that maximize charge capture for Emergency Medicine and the observation unit as well as assist with purchasing responsibilities.
• Extract data and run reports from EPIC to assess encounter activity and no charges (also known as "null" data).
• Routinely reconcile encounter activity in conjunction with professional billing charges by provider.
• Work with clinicians to address any deficits in billing charges (e.g. bill area, diagnosis codes)
• Ability to process requisitions / purchase orders in conjunction with Peoplesoft reports to evaluate open purchase orders and encumbrances.
• As a primary holder of Procard, will process payments on behalf of faculty
• Requests and reconcile monthly statement, allocating expenses to appropriate chart field strings.
• Maintains departmental websites (internal and external)
Other duties as assigned
EDUCATION: Bachelor's degree in Business Administration or related field.
Education preferred: Master's degree.
EXPERIENCE: Three years project/program coordination experience. May substitute required education degree with additional years of equivalent experience on a one to one basis. With preferred degree, one year of required experience.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
