Program Associate

Overview:
We are seeking a highly motivated and organized individual to join our team as a Program Associate. As a Program Associate, you will play a vital role in supporting the implementation and management of various programs. This is an exciting opportunity to make a positive impact in our organization and the community we serve.

Who we are:

Peninsula Volunteers, Inc. (PVI) is an exceptional organization dedicated to empowering seniors to lead independent, vibrant lives while remaining engaged within their communities. With a mission centered on enabling seniors to age in place, PVI offers a broad range of services and activities designed to support the physical, emotional, and social well-being of older adults. Key programs include Meals on Wheels, which provides nutritious meals to homebound seniors; Rosener House, offering day services for adults with cognitive challenges such as Alzheimer's and Parkinson's diseases; and RIDE PVI, ensuring safe transportation options. Additionally, Little House, PVI's activity center, prevents social isolation by promoting personal growth and connection through fitness, arts, education, and social opportunities.

PVI stands as a testament to the power of community care, redefining what it means to be a senior in society by lightening the load for caregivers and enhancing the quality of life for the elderly through care, connection, and a wide support network. Their dedication to the community is further exemplified by the heartfelt testimonials from those directly impacted by their services, underscoring the transformative effect of PVI's programs on both seniors and their families.

For those passionate about making a meaningful difference in the lives of seniors, joining PVI as a staff member offers a unique opportunity to contribute to an organization that truly values and uplifts the elderly. By supporting PVI, you're not just taking a job; you're becoming part of a community committed to transforming aging one senior at a time​

Duties:

· Greet visitors and members in a friendly and professional manner.

· Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members.

· Handle membership inquiries, process new memberships, renewals, and updates promptly.

· Manage appointments, program registrations, and class reservations.

· Ensure the front desk and lobby area is clean, organized, and well-maintained at all times.

· Provide information about our programs, services, and facilities to visitors and members.

· Oversee guest and member registration/payments/waivers.

· Maintain current membership and guest records utilizing management software system.

· Ensure that all who enter the building have been checked in and that members’ accounts are in good standing.

· Indirectly oversee volunteer receptionists to ensure quality communications via phone, internet, and face-to-face interaction follows our PVI culture.

· Assist the Program Manager with various administrative tasks, including scheduling meetings, preparing documents, and managing correspondence.

· Maintain accurate records and databases related to program participants, memberships, and gym usage.

· Assist in generating reports and insights to support program planning and decision-making.

· Coordinate with other team members to ensure seamless communication and collaboration.

· Participate in special events as may be required.

· Be actively involved with increasing the membership and participation at Little House.

· Participate in staff meetings, training sessions, and other team-building activities.

· Cover gym hours and evenings as needed.

Qualifications:
· High School diploma or equivalent.

· Experience working in an office environment and in customer service, preferably in a nonprofit or human services organization.

· Strong interpersonal and communication skills, with a customer-focused approach.

· Proficiency in Microsoft Office Suite and basic computer skills.

· Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

· Prior experience working with seniors is a plus.

· Second language preferred but not required.

We offer opportunities for professional growth within our organization. If you are passionate about making a difference in people's lives through program development and management, we encourage you to apply for the position of Program Associate.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Patient demographics:

• Older adults

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person