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SalaryDescription:
Job Summary: A Program Assistant services as the interface between a company and its customers as well as the management and employees. This is done with a high level of professionalism and courtesy that leaves a good impression and builds upon a solid reputation.
Requirements:Essential Functions:
- Greet program clients and assist them in preparing the necessary paperwork for the program/intake.
- Keep a backup supply of PINS Diversion intake folders.
- Assist with filing of PINS Diversion material into client files.
- Remains updated on staff calendars; sends weekly calendars to DSS supervisor; cancels appointments if staff absent when necessary.
- Answer phones and takes messages.
- Assist with flyers, PINS field trip permission forms, and informational brochures.
- Monitors, and orders office supplies. Maintains office machines, including fax machine, copier, and printer.
- Do other office filing, copying, and other tasks as requested by the Senior Family Support Worker and DSS Grade B Supervisor.
- Assists with MBO’s and continues to update various databases.
- Prepares and distributes informational packets for PINS staff meetings, Supervisory Level of Services meetings, and others as requested.
- Takes notes during meetings and distributes typed minutes.
- Assists unit staff as needed or completes other tasks necessary for the office functioning.
Work Values
- Kindness - Showing you care with acts of service. Give kudos authentically with examples. Listen to understand (being open).
- Integrity - Do what you say you're going to do / stick the landing. Serving others, offering help and flexibility and performing the platinum rule.
- Excellence - Work towards specific area to strengthen or build goals / programs / teams /s elf. Delivering service in an exceptional way. Benchmarking, progress and quality control understanding.
- Efficiency - Share and conduct the plan consistently. Teamwork as an act of cooperation (using each other's strengths). Perform your responsibilities.
- Purpose - Intentionally sharing our why, aspirations and goals. Role modeling and coaching others in the process. Building agency culture.
- Courage - Be direct - what do you need? Standing up and taking the lead when no one else is. Level up growth mindset.
Qualifications:
- High school diploma or the equivalent. May also possess a vocational certificate/diploma in Business and Office Administration.
- Understanding of confidentiality/ HIPPA.
- General computer skills (Word, Outlook, Excel), experience involving contact with the public.
- Very good Communication Skills
- Current and valid New York State driver’s license
Work Environment
- Normal room temperature
- Relatively normal noise level (inside & outside).
Physical Demands
- Ability to sit and type at a computer screen for long periods of time.
- Ability to bend and stand for 10-20 minutes at a time.
- Ability to lift and move up to 20 pounds at a time.
