Program Assistant - Children's Special Health Care Services

Job Summary

Under the general direction of the Program Supervisor/Director, performs a variety of technical and clerical duties and provides support and assistance to clients.
Calhoun County is committed to developing and maintaining a diverse workplace that provides an inclusive environment with equitable treatment for all employees and the public it serves.

Primary Duties & Responsibilities

• Perform a variety of clerical duties including data entry, filing, and creating forms, documents, and brochures.
• Schedule appointments and facilitate client referrals based on program need.
• Collect and input data for billing, reporting, and tracking as necessary.
• Assist in the maintenance of program policies and operational procedures.
• Assist in gathering data and developing reports as needed/requested.
• Maintain supply inventory.
• Participate in community events.
• Complete assigned program projects.
• Perform monthly reports on CSHCS program activities.
• Provide customer assistance to parents of children with healthcare needs as services by CSHCS.
• Educate parents, physicians and community on CSHCS program and services available.
• Maintain confidential record retention and record sharing to coordinate service coverage or reimbursement.
• Communicate with Insurance companies to advocate for children’s needs.
• Ensure minimum program requirements are met as detailed by the MDHHS CSHCS program manual including mandatory trainings and updates.
• Coordinate with community agencies to arrange service provision such as schools, physician offices, service providers, etc.
• Maintain organized office environment and submit required documents via the state computer portal in a timely manner.
• Maintain communication via phone, letters and face-to-face.
• Update procedure manuals as needed and review annually.

• Participate in team and general staff meetings.
• Participate in public health quality programs (e.g., Quality Improvement, Quality Assurance, Quality Control).
• Participation in emergency exercises and training required.
• Assess own needs for professional growth and participates in education that increases knowledge and skills in area of responsibilities.
• Adhere to established policies and procedures and maintains client confidentiality.
• Perform other duties as assigned.

Qualifications

• Knowledge normally acquired through the completion of an Associate's Degree or a minimum of four years of experience in a clerical position.
• Minimum three years customer service experience.
• Strong Microsoft Office and data entry skills.
• Strong interpersonal and customer service skills.
• Ability to multi-task simultaneous projects requiring concentration and attention to detail with frequent distractions due to people and telephone calls.
• A valid Michigan driver's license, an exceptional driving record, and a personal vehicle including proof of vehicle insurance are required.

Supplemental Information

Working Conditions

• Clinic/Office environment.
• Travel may be required.
• May have contact with infectious disease and exposure to bloodborne pathogens.
• On-call availability to respond to emergencies (e.g., program-related and public health emergencies).
• Extended workdays (beyond 8 hours/day) and weekends or holidays may be required.
• May encounter threatening people and other dangerous situations.

Calhoun County's benefits package offers flexibility, choice, and value. It is an attractive component of our employees total compensation package. At Calhoun County, we know that good benefit plans are important to employees and their families. We're committed to providing employees with access to a wide range of information and tools so they can stay informed and make the most of their Calhoun County flexible benefit package.
What benefits does Calhoun County offer its full time employees?
Medical: Blue Cross/Blue Shield of Michigan with 3 Different Flexible Benefit Plan Options (More information (Download PDF reader))
Dental: 100% Employer Paid through Delta Dental (More information (Download PDF reader))
Vision: 100% Employer Paid through BCBSM Vision Services Plan (VSP) (More information (Download PDF reader))
Employee Health & Wellness Center (Premise Health): Most Services 100% Employer Paid (More information (Download PDF reader))
Life Insurance: 100% Employer Paid for Basic Life & AD&D
Short Term Disability: 100% Employer Paid for 67% Wage Loss Benefits up to 26 Weeks
Retirement: Employer 401(k) Match Program Up to 7% of Employee Contribution (More information (Download PDF reader))
Employee Assistance Program (EAP): 100% Employer Paid Through Bronson HelpNet (More information (Download PDF reader))

Click Here for 2023 BENEFIT INFORMATION AND FORMS
Flexible Scheduling & Telecommuting Options Depending on Position & Department

• Start through fourth years – 144 Hours (3.6 weeks based on 40-hour work week)
• Fifth through ninth years – 184 Hours (4.6 weeks)
• Tenth through fourteenth years – 224 Hours (5.6 weeks)
• Fifteen and Subsequent years – 264 Hours (6.6 weeks)

(amounts & distribution may vary slightly by union contract, policy, and/or defined work week)
Paid Holidays: 14 Paid Holidays Throughout the Year

• Term Life Insurance (above Employer Paid Plan)
• Critical Illness & Accident Insurance
• Long Term Disability Wage Loss Benefits
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Wellness Program
• Perks Program (discounts at local merchants for being a County employee)