Program Assistant

at Veterans Affairs, Veterans Health Administration in Boise, Idaho, United States

Summary This position is located in the Behavioral Health Service (BHS) of the Boise VA Medical Center, Boise, ID and functions as the Program Analyst performing highly complex administrative duties relevant to program functionality, development, evaluation, and data/system management in direct support of the BHS Administrative Officer (AO) and BHS/ACOS. The position provides support to the BHS AO, ACOS, and management officials by analyzing, evaluating, and coordinating health care delivery systems. Responsibilities Major Duties include but are not limited to: Consults, advises and educates all levels of employees including the highest levels of management, on methods and means to make health care operations more effective and efficient. Integrates knowledge of clinical and information processes to achieve successful application of new technologies to support health care operations and systems. Initiates, develops and executes complex projects that support veterans' health care needs. Identifies end-user educational requirements and training needs. Develops instructional materials and appropriate tools to educate the users and support staff at all levels of the organization. Examines the need for change throughout the division and organization, determines what changes need to be aligned and how to do it, and leads or participates on process improvement, root cause analysis and system redesign teams. Collaborates with technical, clinical and administrative staff to develop system requirements while understanding system capabilities and limitations. Develops and/or oversees databases related to patient management systems, and actively participates in or leads the development of clinical decision-support systems. Analyzes and evaluates clinical and administrative processes related to information flow. Provides advice and guidance to assist in revisions of operational procedures and clinical processes. Serving as project leader or team member, works through and with interdisciplinary teams to complete initiatives established by national, Veterans Integrated Service Networks (VISN), and local authorities. Plans, organizes, coordinates and communicates with staff, and conducts all phases of the project. Uses analytical and evaluative techniques to assess the effectiveness of results and of other related programs. Responsible for providing additional data related to challenges with established data management procedures across the Behavioral Health Service and bringing it to the attention of service level leadership. Provides relevant clinical and/or administrative data to identify, quantify and resolve organizational problems. Formulates tools to support patient care and ensure quality management and clinical oversight. Compiles and prepares reports including statistical, productivity, utilization, and varies performance measurement reports to ensure the effectiveness of the program. Advises management of programmatic (formal and informal methods) and security requirements for data access, and advises staff members on directives, policies, and best practices for making requirements operational. Develops and presents recommendations for improving clinical data-management methods, follow-up procedures, and timely compliance with regulatory guidelines. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Authorized. Virtual: This is not a virtual position. Position Description/PD#: Program Assistant/PD601810 Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 01/08/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-7 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Establish clinical and information processes to achieve successful application of new technologies to support health care operations and systems; Assist in the development and execution of complex projects that support veterans' health care needs; Assist in developing instructional materials and appropriate tools to educate the users and support staff; Oversee databases related to patient management systems; Participate in the development of clinical decision-support systems; Prepare reports including statistical, productivity, utilization, and varies performance measurement reports to ensure the effectiveness of the program. You will be rated on the following Competencies for this position: Accountability Attention to Detail Auditing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work involves a normal amount of sitting, standing, carrying, etc. There is frequent use of VDT and computer keyboard. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Special Employment Consid